À propos de ce poste Assistant Housekeeping Manager Junior chez Four Seasons
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Our modern 55-room chalet continues the legacy of the Rothschild family, who set out nearly a century ago to craft an unparalleled resort experience. A cozy and exclusive mountain retreat, it offers an inviting escape in both summer and winter. Play one of the world’s finest Alpine golf courses, relax in the region’s largest spa, and dine at La Brasserie Benjamin where the richness of French cuisine is celebrated through refined dishes. Craving for Pan-Asian food? discover the world of our restaurant Kaito and for a breathtaking view, let’s meet at Edmond’s, our fine dining restaurant. For those who love to hit the slopes or the trails, L'Idéal 1850, our high-altitude restaurant, is the perfect spot to unwind during an adventure-packed day.About the role
The aim of the Housekeeping Manager is to maintain the customer and back office areas in keeping with service quality, and to ensure customer comfort.
The Housekeeping Manager is responsible for supervising the housekeeping team, and for ensuring that all department procedures are properly applied.
He/she supervises the various projects and their smooth running with the Executive Assistants and ensures that each member of her/his team has the training required to carry out her/his work under optimum conditions.
He/she works with his/her Department Manager as well as with all hotel departments and management.
He/she must carry out his/her work in accordance with our company's standards, paying attention to guests' needs and striving to exceed their expectations.
The General Housekeeper must be qualified and experienced in organization and service, demonstrate very good team spirit, have excellent presentation and good interpersonal skills to lead and supervise his/her team.
What you will do
Lead the various daily briefings with Room Attendants, Housemen, and Floor Supervisors.
Organize the day's operations according to priorities (guest profiles, scheduling of technical interventions, etc.).
Ensure the proper execution of work by the team.
Manage the follow-up and resolution of guest complaints.
Ensure effective follow-up by Floor Supervisors regarding both furnishings/equipment and technical maintenance interventions.
Inspect and monitor rooms undergoing deep cleaning.
Monitor the cleanliness and condition of storage areas, pantries, corridors, and the hotel's public and common areas.
Oversee staff scheduling and Labour Standards in line with hotel activity levels.
Ensure the smooth operation of the Housekeeping Department's administrative functions (budgets, payroll management, etc.).
Conduct recruitment interviews in accordance with Four Seasons quality standards and apply the Behaviour-Based Interviewing methodology.
Support team development through personalized coaching and by recommending training initiatives aimed at improving individual performance.
“The list of tasks specified above is not exhaustive, as your role will require constant adaptation to situations of high activity and specific customer relationship management”.
What we are looking for
You must possess the legal right to work in France at the time of application and have fluency in French and English.
What we offer
Permanent contract
13-month allowance
Salary communicated during interview
One meal per shift at our Employees’ Cafeteria
What your experience will be like
Accommodation provided during the trial period.
Enjoy exclusive discounts at our restaurants, as well as on your ski pass, access to the Mont Blanc Tunnel, the Saint-Gervais thermal baths, Ciné Mont-Blanc, and other local attractions.
Bring the season to a close with our Staff Party, sure to be the envy of many!
