Job Title: Assistant Director, TRIO Student Support Services
Location: Indianapolis Campus
Job Type: Full-time
Classification: E-1
Salary Range: $48,000 - $50,000/annually (based on experience)
Reports To: Director of TRIO Student Support Services

Who We Are:
Ivy Tech is Indiana’s community college and workforce engine, delivering: high-quality learning experiences that propel Indiana’s communities, measurable economic return, excellence in teaching, and industry-aligned credentials of value, empowering every learner to achieve lifelong success.

Our Values:
• Empathy: We lead with care and connectivity, ensuring we meet our students where they are.
• Integrity: We act responsibly and ethically in the best interest of our students, employees, partners, institution, and the State.
• Agility: We move with purpose and adapt to the evolving needs of our students, employers, and the State.
• Impact: We exist to change lives through quality education. Our work strengthens individuals, families, communities, and the future of Indiana.

About the Role:
The Assistant Director will be the primary advisor for 80 participants of the TRIO Student Support Services program. They will monitor participant progress and will plan and implement meetings and events for the TRIO Student Support Services program.

***RESUME AND COVER LETTER REQUIRED FOR CONSIDERATION***

Key Responsibilities:

The following is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

1. Overriding Expectation:

• Demonstrate strong customer service and/or student advocacy through a positive attitude of approachability, adaptability, strong problem-solving and desire to identify and support student success
• Engage in behaviors that create an inclusive environment in which all people are valued and supported
• Go beyond the easiest or surface answer for a student and get to the root cause of the problem, question or issue to solve it as quickly and professionally as possible

2. Academically advise up to 80 assigned participants to ensure successful completion of desired program and closely monitor student persistence each term employing a proactive advising approach

3. Assist students in identifying their academic, financial, and career needs and effectively help them overcome obstacles preventing them from success

4. Assist students in completing academic and financial aid appeals to support student retention

5. Support students with FAFSA completion and successful transfer to a 4-yr college or university

6. Co-develop and lead the Summer and Winter Institutes as well as TRIO Day for Graduates event each year

7. Co-develop and lead study and life skills workshop series each fall and spring semester for program participants

8. Co-coordinate two campus visits to 4-year institutions per year

9. Keep accurate records to ensure proper tracking of grant participant progress

10. Make presentations and communicate with various faculty, staff, and student groups

11. Participate in professional trainings necessary to carry out duties pertaining to grant compliance and college policy and procedures

12. Assist grant team with grant application during renewal period as necessary

13. Attend related local, state, and/or regional conferences and training programs as outlined in the grant

14. Work as a team member within Sponsored Programs to improve services to, and retention of, students

15. Other duties logically associated with position

Education & Experience:

• Bachelor’s degree in psychology, Student Personnel, Guidance, Education, or a related field
• Excellent problem solving and communication skills
• Experience in federal educational projects or student personnel work requiring evaluation and documentation procedures
• Knowledge of and experience in relating to the academic, social, and economic needs of first generation, disabled, and low-income students, and those who meet the criteria as outline under Section 427 of the General Education Provisions Act (GEPA)

Preferred Education and Experience:

• Master’s degree in psychology, Student Personnel, Guidance, Education, or a related field.
• 2 years of work experience in TRIO Programs

Why Join Us?

• Opportunity to work on innovative and impactful projects.
• Collaborate with a team of skilled professionals.
• Competitive compensation and benefits package.
• Continuous learning and development opportunities.

Must demonstrate ability to promote an environment that reflects the broad backgrounds represented by our students and employees and which every individual feels respected and valued.

Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:

Health & Wellness

• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution

• Dental plan with no-cost preventive services and coverage for orthodontia

• Vision plan with low-cost exams and allowances for glasses or contact lenses

• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources

• Wellness program with opportunities to earn $250 in Wellness Rewards

• Flexible Spending Accounts for healthcare (limited purpose) and dependent care

Retirement & Financial Security

• 10% employer retirement contribution, fully vested after two years

• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage

• Short-term and long-term disability benefits

Educational Benefits

• Fee remission for employees, spouses, and dependent children

• Tuition assistance for undergraduate, graduate, and doctoral programs

• Paid professional development opportunities

Work‑Life Balance

• Generous paid time off, including vacation, sick leave, holidays, and winter recess

• Flexible work arrangements where available

• Paid childbirth recovery leave (8 weeks)

• Paid parental leave (4 weeks)

Additional Perks

• Eligibility for Public Service Loan Forgiveness

• Additional discounts on gym memberships, transportation, and various retail services

Ivy Tech is proud to offer benefits that support your health, your family, and your future—because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.

Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.