1. Create, build, and maintain communication and relationships to acquire learning needs from Clients and Partners
2. Coordinate the process in solving, preventing, and reducing the number of complaints from Executive Education’s
stakeholders especially clients and participants as end customer
3. Visit clients to identify need analysis and suggest learning & development program available including with personal
development plan for their participant’s that meets customer needs
4. Perform as trusted advisor with Executive Education’s costumer Support in ensuring the timely and successful
delivery of our solutions according to customer needs and objectives
5. Communicate customers’ needs to all related departments to get effective solutions
6. Collect and analyze data and match the best products to meet the customer requirements
7. Coordinate the progress of the learning program and identify the opportunity of improvement
8. Work closely with team and facilitator/partners to ensure the high quality of learning program implementation
9. Collaborate and assist vendor or partner (assessor) in creating effective learning program
10. Identify key capability gaps required to be addressed to meet business objectives, explore learning need and area
of improvement within business unit or division
11. Analyze customers/participants profile to develop the individual and department development plan
12. Ensure updated job knowledge and skill related to the business goal of each business unit and division
13. Coordinate coaching for Business Unit and Division leaders related to program implementation (e.g., delivering
effective and measured programs, policies, processes)
14. Act as liaison with Business Unit and Division to build a rigor system
15. Review and evaluate final report from previous program as resources to provide continuous program to client

16. Management Support Activities:
o Provide Report to direct Supervisor.
o Suggest improvement process related to activities in area of responsibilities (especially related to time
concern, effort and cost).
o Perform activities related to Quality Management System.
o Perform additional tasks related to key responsibilities as required by Direct Supervisor

Education Requirement:

Minimum Master-Degree (S2) (preferably in Psychology)

Work Exposure/Experience:
- Minimum 2 years working experience in Senior Staff, or

- Minimum 4 years working experience (preferably Human Resource Department, in areas
of training / event organizer / assessment)

Special Skills/Certification:

• Good communication skills
• Good negotiation skills
• Good relationship skills
• Presentation skill