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Position Description:

The Application Administrator IV position, is a role based in Information Technology Services (ITS) that provides support for departmental software applications. (cloud or on-premise) With limited supervision, the Application Administrator IV provides specialized support for business-critical software applications to ensure systems are configured to align with the University of Louisville (UofL) enterprise technology environment. (Backups, DR, Authentication, Integrations, Security, etc.) Through collaboration with internal ITS Enterprise teams and the campus stakeholders, the Application Administrator IV will be responsible for the following:

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provide specialized support for business-critical departmental software applications including:

• Serving as a primary contact point for system support.

• Productive and timely communications with customers.

• Documentation of system configuration and operations.

• Ability to effectively communicate complex business processes and technical concepts to a non-technical audience.

• Ensuring that organizational and customer expectations are met.

• Promoting continuous process/system improvements.

• Change management.

• Ensure system implementation aligns with the overall enterprise technology environment (Backups, DR, Authentication, Integrations, Security, etc.)

2. Daily support and accountability for:

• System maintenance and upgrade planning/execution.

• Monitoring and stability of system and integrations.

• System Administration: Configuration of system and functionality, Integration, Security, Programming/coding (planning, analysis, design, implementation, testing/integration, maintenance).

• Status reporting.

• End user training.

3. Seek continuous professional development through training and self-education.

4. Coach, mentor, and cross train with team members.

5. Other duties as assigned.

PREFERRED QUALIFICATIONS

• Data integration experience (flat file data imports/exports, SQL, XML, API’s – REST/SOAP, IPaaS).

COMPETENCIES

• Organizational Skills.

• Computer Programming and/or Software Application Administration.

• Communication Skills – Verbal and Written.

• Competency in Microsoft Office programs (Excel, Word, etc.). 

Compensation will be commensurate to candidate experience.

Equal Employment Opportunity

The University of Louisville is an Equal Employment Opportunity employer. The University strives to provide equal employment opportunity on the basis of merit and without unlawful discrimination on the basis of race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity or expression, veteran status, marital status, or pregnancy. In accordance with the Rehabilitation Act of 1973 and the Vietnam Era Veteran Readjustment Act of 1974, the University prohibits job discrimination of individuals with disabilities, Vietnam era veterans, qualified special disabled veterans, recently separated veterans, and other protected veterans. The University acknowledges its obligations to ensure affirmative steps are taken to ensure equal employment opportunities for all employees and applicants for employment. It is the policy of the University that no employee or applicant for employment be subject to unlawful discrimination in terms of recruitment, hiring, promotion, contract, contract renewal, tenure, compensation, benefits, and/or working conditions. No employee or applicant for employment is required to endorse or condemn a specific ideology, political viewpoint, or social viewpoint to be eligible for hiring, contract renewal, tenure, or promotion.

Consistent with applicable law, demographic information is collected for aggregate reporting requirements. Demographic information provided through this application is not available to hiring managers/committees and is not considered in hiring or employment decisions.

Assistance and Accommodations

Computers are available for application submission at the Human Resources Department located at 2315 South First Street Walk, Room 02C - Louisville, Kentucky 40292.

If you require assistance or accommodation with our online application process, please contact us by email at [email protected] or by phone 502-852-6258.