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Position Description:

The University of Louisville is seeking a skilled applications administrator to provide support for our ticketing system, TeamDynamix. This position will be responsible for the configuration, maintenance, and optimization of our TeamDynamix (TDX) platform. This role is critical to ensure the reliability, scalability, and usability of our IT Service Management (ITSM), Project Portfolio Management (PPM), and enterprise workflow automation systems.

You will collaborate with cross-functional teams to implement service catalog enhancements, streamline ticket routing, create/maintain workflows, and develop system integrations using TDX iPaaS functionality. Experience with administering ticketing systems, CRM’s, and systems that heavily utilize forms and workflows is a plus.

Specific duties related to this position are:

• Administer and maintain the TeamDynamix platform, including service catalog, ticketing forms, dashboards, workflows, and automation rules.
• Lead configuration and deployment of incident, service request, and change management forms.
• Manage user roles, permissions, and group assignments across departments.
• Develop and maintain integration with third-party systems using TDX iPaaS.
• Develop reports and dashboards.
• Maintain and foster TDX vendor relationship.
• Monitor system performance, troubleshoot issues, and implement improvements.
• Collaborate with ITSM leads, consultants, and stakeholders to align platform capabilities with business needs. (Implementation of new modules)
• Support training efforts by creating documentation and walkthroughs for end users and technicians.
• Ensure data integrity, security, and compliance with university policies and privacy regulations.
• Participate in planning and execution of platform upgrades and enhancements.

Compensation will be commensurate to candidate experience.

Equal Employment Opportunity

The University of Louisville is an Equal Employment Opportunity employer. The University strives to provide equal employment opportunity on the basis of merit and without unlawful discrimination on the basis of race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity or expression, veteran status, marital status, or pregnancy. In accordance with the Rehabilitation Act of 1973 and the Vietnam Era Veteran Readjustment Act of 1974, the University prohibits job discrimination of individuals with disabilities, Vietnam era veterans, qualified special disabled veterans, recently separated veterans, and other protected veterans. The University acknowledges its obligations to ensure affirmative steps are taken to ensure equal employment opportunities for all employees and applicants for employment. It is the policy of the University that no employee or applicant for employment be subject to unlawful discrimination in terms of recruitment, hiring, promotion, contract, contract renewal, tenure, compensation, benefits, and/or working conditions. No employee or applicant for employment is required to endorse or condemn a specific ideology, political viewpoint, or social viewpoint to be eligible for hiring, contract renewal, tenure, or promotion.

Consistent with applicable law, demographic information is collected for aggregate reporting requirements. Demographic information provided through this application is not available to hiring managers/committees and is not considered in hiring or employment decisions.

Assistance and Accommodations

Computers are available for application submission at the Human Resources Department located at 2315 South First Street Walk, Room 02C - Louisville, Kentucky 40292.

If you require assistance or accommodation with our online application process, please contact us by email at [email protected] or by phone 502-852-6258.