Position Title

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Job Summary

Job Responsibilities:

JOB RESPONSIBILITIES

System Administration and Monitoring

• Provides software support through upgrading, patching, trouble shooting, and installation.
• Maintain a working knowledge of all systems utilized by team.
• Perform testing and monitor for quality assurance.
• Coordinates product installations with an implementation schedule.
• Provides technical and product support to product owners and bank personnel.
• Responsible for documenting, tracking and reporting on all outstanding vendor issues.
• Identify trends and patterns of outstanding issues, reporting to the vendor and/or various teams as necessary.
• Responsible for incident and problem management.

Project Delivery and System Analysis

• Provide operational expertise on process re-engineering initiatives and projects with third party vendors.
• Work with various internal business partners to understand and design system solutions online and mobile banking needs.
• Partner with various affiliates to understand, document, and design system solutions that provide straight through processing.
• Ensure application configuration integrates with new processes and system interface designs that are part of enterprise initiatives.
• Participate as a system SME in project related meetings.

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum experience required: 3+ Years in Banking Operations, Product Management, Systems Analyst or IT Systems/Application Support.

Job Competencies:

• Results-oriented, able to quickly sort through information.
• Experience working collaboratively with various groups with potentially disparate objectives and vendors.
• In-depth banking system & product knowledge as well as banking industry standards and federal regulations.
• Problem solving skills, communication and consulting skills.
• Must be a quick learner and able to assertively engage with resources at all levels within the organization.
• Proven ability to successfully manage multiple initiatives while staying on course to meet deadlines.
• Strong knowledge of Microsoft Office including Excel, Visio and MS Project, PowerPoint.
• Experience developing business processes and procedures.
• Ability and willingness to work extended hours and be on call for evenings and weekends.
• System knowledge: FiServ (Core and Mobile) products preferred.
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.
• Physical demands (ADA): No unusual physical exertion is involved.

Flagstar is an Equal Opportunity Employer

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Pay Range