Job Summary:

JOB DESCRIPTION - JR-93445 Analyst - Fraud/Loss Prevention - Evening Shift

Location: West Virginia

Division: Ticketmaster

Line Manager:  Supervisor - Fraud/Loss Prevention

Contract Terms: Part time

THE JOB

The Manual Review Fraud Agent is a challenging and rewarding position that performs all required duties involved in fraud detection and loss prevention including, but not limited to, the review of customer transactions, review of fraud claims initiated by customers and/or financial institutions, address verification, use of internal and 3rd party tools, and the review and analysis of information/reports to identify and address all potential credit card fraud and other issues that may impact the business in a negative way.

WHAT YOU WILL BE DOING

• Complete order screening accurately and in a timely manner.
• Identifying valid or fraudulent transactions.
• Contacting customers via telephone to verify purchases. Position does require regular inbound and outbound customer interaction via phone.  
• Identify and communicate potential process improvements in the fraud processes as needed.
• Identify fraud patterns and communicate across team and to management.
• Monitoring voicemail, e-mail, messages, and related information for support inquiries.
• Maintain effective working relationships across internal and external departments, as necessary.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) 

• At least two or more years of full-time work experience, preferably with at least one year of experience in a customer service or call center role.
• Experience in ecommerce, online payments, credit card processing, fraud screening, law enforcement, or online investigations is a plus. Other experience may be considered.
• Must have strong written and verbal communication skills, typing ability, and professional telephone manner.
• Must be detailed oriented with strong analytical and organizational skills.
• Extremely proactive and naturally inquisitive.
• Ability to understand multiple systems and processes.
• Ability to work effectively in a fast-paced, rapid changing environment, while managing stress and meeting deadlines.
• Ability to work independently with little supervision.
• Must be reliable, punctual, and have outstanding attendance.
• Requires open availability to accommodate a 5-day workweek to include Saturday and/or Sunday and holidays. Note: Shifts may change due to business needs.
• High school or equivalent needed. Bachelor’s degree a plus.

LIFE AT TICKETMASTER 

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.  

Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. 

Our work is guided by our values: 

Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen. 

Teamwork – While we celebrate individual achievements, we know have more success as a team. 

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent. 

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive. 

EQUAL EMPLOYMENT OPPORTUNITY 

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.   

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.   

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. 

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis. 

HIRING PRACTICES 
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. 

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Ticketmaster may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.