JOB SUMMARY:

The Analyst, Financial Account Management is responsible for managing a designated portfolio of franchisee accounts and supporting the timely collection of outstanding receivables. This role works directly with franchisees to resolve past-due balances, monitor account activity, and execute collection strategies in accordance with established policies and procedures.

The Analyst partners with Financial Account Management leadership and internal stakeholders, including Franchise Sales, Operations, Legal, and Finance, to address delinquent accounts while considering the broader franchise relationship. The role will identify accounts requiring additional action and support recommendations related to payment arrangements, defaults, reservation suspensions, settlements, and franchise termination. Success in this role requires strong communication and organizational skills, attention to detail, developing financial and business judgment, and the ability to build productive relationships with franchisees and internal partners.

Note: This role is onsite 4 days a week in North Bethesda, MD and is not eligible for visa sponsorship now or in the future.

RESPONSIBILITIES:

Franchise Portfolio Management

• Manage an assigned territory and portfolio of franchisee accounts, with responsibility for day-to-day collection activities and follow-up.

• Monitor accounts receivable balances, aging, payment activity, and delinquency to identify accounts requiring collection action.

• Contact franchisees regarding past-due balances and establish clear expectations for payment

• Work with franchisees to understand circumstances contributing to delinquency and identify appropriate paths toward resolution.

• Execute collection strategies in accordance with established policies, procedures, and direction from Financial Account Management leadership.

• Facilitate payment arrangements within established guidelines and escalate requests requiring additional approval.

• Research and help resolve billing questions, disputes, and account discrepancies in partnership with appropriate internal teams.

• Maintain accurate and timely documentation of collection activities, franchisee commitments, disputes, and account status.

• Prioritize collection activities based on account aging, balances, risk, and established business priorities.

Risk Management & Escalation

• Identify franchisee accounts requiring escalation based on delinquency, broken payment commitments, financial risk, or other established criteria.

• Gather relevant account information and prepare recommendations for next steps, including payment arrangements, defaults, reservation suspensions, settlements, or other collection actions.

• Support the development of termination recommendations when collection efforts and other remedies have been unsuccessful.

• Escalate complex, high-risk, or sensitive franchisee situations to Senior Analysts or Financial Account Management leadership for guidance and decision-making.

• Execute approved collection and enforcement actions and ensure appropriate follow-up is completed.

• Partner with Legal and Financial Account Management leadership to provide documentation and account information needed to support default, suspension, or termination processes.

• Develop an understanding of franchise agreements, company policies, and contractual remedies applicable to delinquent accounts.

Franchisee Relationship Management

• Build professional and productive relationships with franchise owners and operators while maintaining appropriate financial accountability.

• Communicate clearly and professionally with franchisees regarding outstanding balances, payment commitments, and collection requirements.

• Navigate difficult financial conversations with professionalism and seek guidance on particularly complex or sensitive situations.

• Balance effective collections practices with appropriate consideration for the broader franchise relationship.

• Provide franchisees with accurate information regarding account balances, payment obligations, and collection processes.

Cross-Functional Partnership

• Develop effective working relationships with Franchise Sales, Franchise Operations, Legal, Finance, and other internal stakeholders.

• Communicate account status, collection activity, and significant franchisee issues to appropriate business partners.

• Seek input from internal stakeholders when operational, contractual, or relationship considerations may affect the collection strategy.

• Coordinate with business partners to support agreed-upon collection actions and account resolutions.

• Develop an understanding of how collection decisions may affect broader franchise relationships and company objectives.

• Escalate situations involving competing business priorities to Senior Analysts or Financial Account Management  leadership as appropriate.

Analysis & Continuous Improvement

• Monitor assigned portfolio performance and identify changes in aging, delinquency, and payment behavior.

• Prepare regular account updates and provide accurate information for portfolio reporting and forecasting.

• Identify recurring account issues and communicate potential trends to Financial Account Management leadership.

• Participate in process improvement initiatives and contribute ideas for improving collection effectiveness and the franchisee experience.

• Develop knowledge of collections best practices, company policies, franchise agreements, and the broader franchise business model.

QUALIFICATIONS:

Employment Experience

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field, or equivalent combination of education and professional experience.

• 2-3+ years of experience in collections, accounts receivable, credit, customer financial services, finance, or a related field.

• Strong verbal and written communication skills.

• Ability to conduct professional and sometimes difficult conversations regarding financial obligations.

• Strong organizational skills with the ability to manage multiple accounts, deadlines, and priorities.

• Strong attention to detail and commitment to maintaining accurate account documentation.

• Solid analytical and problem-solving skills.

• Ability to work independently within established guidelines while recognizing when escalation or additional guidance is appropriate.

• Ability to develop productive working relationships with both external customers and internal business partners.

• Experience working across Sales, Operations, Legal, Finance, or similar business functions.

Salary Range

The salary range for this role is $57,129 - $75,000.

Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide

About Choice

Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too.

At Choice, we are united by the simple belief that tomorrow will be even better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward — giving our work at Choice a purpose larger than our business.

Our corporate office locations:

North Bethesda, MD — Located at Pike & Rose, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.

Scottsdale, AZ — Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.

Minneapolis, MN — Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.

Field/Remote — Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.  

Choice’s Cultural Values

Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity

Choice’s Leadership Principles

Act with Intention | Lead with Authenticity | Grow & Deliver