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Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Position details

We are looking for proactive and detail-oriented Operation Analyst monitor and support IT Infrastructure and application systems Operation Analyst will assess and escalate alerts and events, raise an incidents, follow up of incidents, liaise and coordinate with technical experts and users, complete the daily tasks in accordance to task schedule The role involves shift work on 24 x 365 rota

Roles and Responsibilities

Monitor, identify and escalate batch failures as and when they occur

Escalate or resolve tickets

System housekeeping, shutdown and start in accordance with defined procedures and SLAs

Monitoring and incident management adhering to strict SLAs

Complete daily check sheet and reporting

Liaise with support team and third parties

To add For Senior Operation Analyst only:

Responsible for coordination of workload across the shift  to ensure teams performance in accordance to SLA’s

Providing the SME guidance for other members of staff

Job Requirements

Skills/Experience required

First line computer operations support experience in financial services

Understanding of batch scheduling tools (Control-M, JP1)

Unix and Windows first level support experience

AS400 experience or Mainframe experience

Good verbal and written communication skills

Ability to communicate clearly and concisely especially when under pressure

Able to work under pressure and meet deadlines

Ability to work in an environment with evolving requirements and dynamic schedules

Experience of using service management/incident management solutions (ideally ServiceNow)

Confidence to work independently and within a fast-paced team in a busy environment

Ability to work in an environment with evolving requirements and dynamic schedules

Operation Analyst- 2-4 years of experience

Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.