ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE:                                      Ambulatory Clinic Unit Coordinator        

REPORTS TO POSITION:         Clinical Supervisor or Clinic Manager

DEPARTMENT:                         Ambulatory Care Clinics

DATE LAST REVIEWED:          October 2024

OUR VISION:                            Creating America’s healthiest community, together

OUR MISSION:                         In the spirit of love and compassion, better health, better care, better value

OUR VALUES:                          Accountability, Caring and Teamwork

DEPARTMENT SUMMARY: St. Charles Ambulatory Care Services encompasses practices in three Central Oregon counties and numerous lines of clinical services including orthopedic services, primary care, urgent care, medical specialties, women’s health, post-acute care, hospital medicine, emergency medicine, behavioral health, cardiovascular services and cancer services. We encourage collaboration between clinical and non-clinical staff to ensure we are providing our community with comprehensive and compassionate health care.

POSITION OVERVIEW: The Ambulatory Clinic Unit Coordinator provides clinic support to providers and clinicians through various administrative duties. This position directly interfaces with patients by offering direct support to ensure a seamless delivery of care.

This position does not directly manage any other caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

Provides daily support to clinical teams through non-clinical activities, ensuring smooth operations and efficient workflow.

Supports patient needs by coordinating transportation, assisting with financial aid applications and providing community resources.

Assists with patient calls, retrieves and prioritizes Medical Assistant voicemails to ensure proper patient support is provided.

Collaborates with the Patient Services and Scheduling teams to support registration, scheduling and other necessary functions.

Maintains inventory of office supplies and ensures timely replenishment.

Assists with paperwork and administrative tasks as instructed by the Medical Assistant.

Oversees daily internal collection and delivery of outgoing mail, FedEx and UPS packages and assists with document management tasks including processing RightFax communications.

Performs daily operational checks and safety inspections to ensure the clinic is prepared to see patients.

Conducts face-to-face or telephone interviews with patients, provides patients with appropriate questionnaires, and documents detailed past and present medical history into the electronic health record system.

Supports the vision, mission and values of the organization in all respects.

Supports the Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients and guests.

Conducts all activities with the highest standards of professionalism and confidentiality.  Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate. 

Documents all patient care with proficiency in compliance with clinical policies, procedures and regulatory agencies. 

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION:

Required: High school diploma or GED.

Preferred: N/A

LICENSURE/CERTIFICATION/REGISTRATION:

Required: N/A

EXPERIENCE:

Required: N/A 

Preferred: 1 year healthcare experience.                       

PERSONAL PROTECTIVE EQUIPMENT:

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

Continually (75% or more): Standing and walking, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Sitting, lifting/carrying/pushing or pulling 1-25 pounds.

Occasionally (25%): Bending, stooping/kneeling/crouching, reaching overhead, grasping/squeezing, ability to hear whispered speech level.

Rarely (10%): Climbing stairs.

Rarely (10%): Wet/slippery area, chemical solution.

Never (0%):  Climbing ladder/stepstool, lifting/carrying/pushing or pulling 25-50 pounds, operation of a motor vehicle.

Exposure to Elemental Factors.

Never (0%):  Heat, cold, noise, dust, vibration, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

Risk for Exposure to BBP

Schedule Weekly Hours:

Caregiver Type:

Shift:

Is Exempt Position?

Job Family:

Scheduled Days of the Week:

Shift Start & End Time: