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Job Summary

Job Description
 

Overview

As part of the Aviation Public Safety Group, the Airport Communications Specialist (ACS) facilitates coordination between all airport users, documents all critical airport information, and sends notifications to impacted parties to ensure safety, compliance, efficiency, and a high level of customer service for everyone engaged with Dallas Love Field airport (DAL). 

Essential Functions

1 Acts a liaison between the airport and all stakeholders, including customers, tenants, and internal staff.  Answers, responds to, and helps callers with all manner of questions, inquiries, or concerns; provides information for airport operations, services, and other resources; handles and addresses issues from the surrounding community and neighborhoods.

2 Facilitates coordination and communication between Department of Aviation staff for all incidents, events, and requests.

3 Keeps, maintains, and tracks records for all communications; ensures all situations are documented and reported to ensure proper and safe handling and resolution.

4 Effectively uses communications technology and systems to send messages to airport stakeholders.

5 Inputs and submits various work orders; ensures accuracy of information entered so work orders are completed in a timely and efficient manner.

6 Responds effectively to alerts and emergency situations; uses communication technology to ensure all necessary parties and agencies are notified; effectively coordinates communications and information sharing to mitigate the effect of a situation on airport operations; documents emergency events in logs and incidents reports. 

7 Performs all other work as needed or assigned.

Knowledge, Skills and Abilities

• Knowledge of airport regulations, policies, and procedures, particularly 14 CFR 139 and 49 CFR 1542.
• Knowledge of general business management concepts.
• Knowledge of customer service care practices and principles.
• Knowledge of airport and airline operations.
• Strong professional character traits are required.  These include active listening, proactivity / initiative, ownership of tasks, responsibility, good judgment, organization, teamwork, personal growth, empathy, and the desire to always improve through training and feedback.
• Ability to communicate with various individuals from diverse backgrounds.
• Ability to use various equipment and technology, including telecommunication devices, PA system, computers, phones, and information management software.
• Excellent written, oral, and interpersonal communication skills.
• Ability to establish and maintain strong and effective relationships.
• Ability to handle and communicate emergency situations with calmness, professionalism, and skill.
• Ability to keep confidential information private and follow all applicable laws regarding sensitive security information (SSI).
• Ability to type at least 40 words per minute.
• Ability to work in a “closed room” environment. 
• Ability to tolerate long periods of sitting or standing.
• Ability to work all shifts, including some overtime. 
• Ability to work individually and as part of team.
• Ability to pass a criminal background check and obtain and maintain federally mandated security clearances where required. 
• Proficient in MS Outlook.

Experience

• Two (2) years of experience working in airport operations, emergency management, emergency dispatch, communication centers, tactical operations centers, or airline operations.

Education

• High School Diploma or GED.

License

• Valid and current Driver’s License.

Equivalencies

• Associate degree (or higher) in any field plus one (1) year of the required experience will meet the education and experience requirements.
• Bachelor’s degree (or higher) in Aviation, Emergency Management or Communications will meet the education and experience requirements.

Preferred Qualifications

• Trade certifications in airport operations and airport management, such as ACE or CM from AAAE, or USAP from ACI.
• Trade certifications in emergency dispatch from APCO, NENA, IAED, or similar. 
• TCOLE certification for telecommunications officers. 
• Ability to speak Spanish or any other foreign language. 
• Proficient in MS Office suite. 
• Completion of NIMS IS-100, IS-200, IS-700, and IS-800.

Salary Range

 

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

City of Dallas is an Equal Opportunity Employer.