Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If you're looking for a new opportunity where you can truly make a difference, we hope you'll apply for a position with us.

Job Summary

• Partner with business stakeholders to gather requirements, understand workflows, and identify opportunities to leverage AI solutions.
• Serve as a trusted advisor to departments by providing guidance on AI capabilities, best practices, and responsible adoption.
• Develop, maintain, and govern enterprise Agent Skills while promoting reusable solutions and standardization across teams.
• Collaborate with AI champions to deliver user enablement, training, and upskilling initiatives that increase AI proficiency throughout the organization.
• Evaluate existing business processes, identify opportunities for AI-driven improvements, and recommend practical solutions.
• Monitor platform usage, investigate anomalies, and proactively address governance, compliance, and operational issues.
• Administer enterprise AI platforms, including GPT, Claude, Fathom, and Gamma, ensuring secure, reliable, and efficient operations.
• Manage user provisioning, deprovisioning, access requests, group maintenance, and license administration across enterprise AI platforms.
• Generate and distribute monthly platform usage reports to business stakeholders and team owners.
• Continuously improve enterprise AI administration processes by documenting best practices and sharing knowledge across the organization.

Qualifications

Requirements

• 3–5 years of professional experience, including at least 1–2 years supporting or implementing AI solutions.
• Strong Business Analyst experience with requirements gathering, stakeholder management, and business process analysis.
• Excellent communication and consultative skills with the ability to ask thoughtful questions and influence stakeholders.
• Demonstrated attention to detail with the ability to identify and resolve inconsistencies or operational outliers.
• Working knowledge of Agent Skills, including their purpose, practical applications, and lifecycle management.
• Experience managing enterprise software licenses, user groups, or access administration is highly preferred.
• Understanding of AI prompting, token efficiency, and practical techniques for optimizing AI interactions is preferred.
• Ability to work independently while collaborating effectively across technical and business teams.