As a full-time team member, you will have access to the following benefits:

• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• Basic Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 18 years of age)
• Pet Insurance
• Identity Theft Protection

Purpose of the Position:

The Admissions Representative plays a crucial role in engaging prospective students and guiding them through the admissions process. This position focuses on helping students understand how the institution’s programs can meet their educational goals while maintaining high ethical standards and adhering to relevant policies.

What You’ll Do:

1. Adhere to Admissions Criteria: Ensure all prospective students meet admissions criteria in line with school policies, federal and state regulations, and accrediting agency standards.
2. Initiate Contact with Prospective Students: Reach out to potential students via phone, email, or other appropriate methods to arrange information sessions.
3. Conduct Interviews: Interview prospective students to assess their interest, area of study, availability, and other relevant factors.
4. Liaison Role: Act as the primary contact between prospective students and the Admissions department.
5. Follow-Up with Graduates and Current Students: Contact graduates, previously cancelled students, and those scheduled to start classes to discuss program opportunities and assess readiness.
6. Respond to Inquiries: Use enterprise customer management and telephony systems to handle student inquiries through various communication channels efficiently.
7. Evaluate Prospective Students: Assess prospective students’ needs, interests, qualifications, and motivations in a qualitative manner.
8. Complete Administrative Tasks: Accurately complete and maintain all required paperwork and data entry related to enrollment and transfer requests.
9. Refer Students to Appropriate Departments: Direct students to Student Finance or other relevant departments as needed.
10. Perform other duties as assigned

Career Level Expectations:

• Entry-level position.
• Work is supervised.
• Communicates information that requires a high level of accuracy.
• Problems faced are often routine and require critical thinking.
• Desire for growth and professional development.

Required Skills/Experience:

• High School Diploma or equivalent experience.
• 2+ years’ experience in education, customer service, sales, or related.
• Skills – time management, communication, attention to detail, integrity and teamwork.
• Ability to uncover the needs, desires, and strengths of prospective students and help them select a program that best matches those requirements.
• Ability to be customer-centric by ensuring each prospective student has his/her needs met while developing and building collaborative relationships.
• Ability to professionally communicate fluently in verbal and written English.
• Ability to support a diverse and inclusive work environment.
• Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role.

Preferred Requirements:

• Any degree or equivalent experience and/or strong or advanced proficiency in any of the above required skills/experience.
• 3+ years’ experience in direct sales and/or customer service.
• Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams.
• Other skills or abilities – typing skills 40+ words per minute.

Compliance: 

• Demonstrate knowledge of, and carefully follows all applicable state laws and rules, federal and state compliance requirements and regulations including those prescribed by the U.S. Department of Education, accrediting agencies, state regulations and internal policies and procedures.  
• Effectively communicate compliance requirements to other staff as appropriate and quickly escalate any compliance concerns to the Compliance department. 
• Participates in activities including, but not limited to, student recruitment activities and/or activities related to securing financial aid.

Work Environment/Physical Demands:

• This is a full-time remote position.
• Home office set up, quiet place to work, ability to be on camera, and ability to hard wire into high-speed internet connection.
• May require setup of computer equipment; accommodation consideration available upon request.
• Flexibility to work evenings and weekends, as needed.

Application Deadline: Applications are accepted and reviewed on an ongoing basis