Job Family:

Travel Required:

Clearance Required:

Patient Access Representative – Emergency Department

Location: UAB St. Vincent’s East (Free Standing ER in Trussville, AL)

100% Onsite Full-Time
Schedule: Sunday, Monday, and Tuesday 6:00pm-6:30am

What You Will Do:

• Greet patients and provide exceptional, compassionate customer service.
• Perform accurate registration, arrival, and check-in functions.
• Collect complete demographic and insurance information and obtain required patient signatures.
• Conduct real-time insurance eligibility and benefits verification.
• Explain financial responsibilities, collect patient portions, and perform cashiering/collections, referring to Financial Counseling when needed.
• Handle inpatient admission and observation admission processes, including network benefit verification and required Medicare documentation.
• Escalate complex registrations as appropriate.
• Mentor and precept new associates; assist with orientation and training.
• Consistently meet or exceed individual performance goals.
• Knowledge of all Federal, State, and Local Laws pertaining to insurance rules and regulations.
• Utilizes multiple computer systems.
• Other duties as assigned.

 
What You Will Need:

• High School graduate or GED or 2+ years of relevant work experience
• 0-2+ years of experience working in a hospital, medical, clinical OR customer service environment

What Would Be Nice to Have:

• Ability to type a minimum of 35 WPM.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected].  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.