Job Description:

Manchester, M22 5WX
Full Time | 40 Hours per Week (Clinic opening hours are 7am – 8pm Monday – Friday)
Salary: £27,900 per annum

Fully on-site role as this is a clinic-based role

We Make Health Happen

At Bupa, you'll be welcomed, valued, and supported to thrive. We champion diversity and understand the importance of our people reflecting the communities and customers we serve. You'll find an inclusive environment where you can be yourself, surrounded by colleagues who share the same purpose: helping people live longer, healthier, happier lives.

We are looking for a professional and customer-focused Administrator to join our team in Manchester. You will play a vital role in ensuring every customer receives an exceptional experience throughout their journey within the centre, from arrival through to checkout.

As the first point of contact, you'll be responsible for welcoming customers, managing enquiries, supporting administrative processes, and working closely with clinical colleagues to deliver a seamless service.

How You'll Help Us Make Health Happen

As a Centre Administrator, you'll support the day-to-day operation of the clinic while delivering outstanding customer service at every stage of the customer journey.

Key responsibilities include:

• Greeting and welcoming customers in a professional and friendly manner.
• Supporting customers throughout their visit, ensuring a positive and seamless experience.
• Answering, screening, and directing incoming telephone enquiries.
• Proactively managing centre mailboxes and responding to emails in a timely manner.
• Maintaining a clean, organised, and welcoming reception and waiting area.
• Ensuring customer reports and documentation are processed and dispatched within agreed timescales.
• Keeping customers informed about procedures, appointments, and services.
• Building strong relationships with customers and colleagues.
• Liaising closely with clinical teams to ensure effective service delivery.
• Working towards individual and team performance objectives.
• Contributing positively to team goals and continuous improvement initiatives.

What You'll Bring

Essential Skills and Experience

• Previous experience in a customer-facing environment.
• Proven ability to build strong customer relationships.
• Excellent verbal and written communication skills.
• Experience handling customer enquiries face-to-face, by telephone, and via email.
• Strong organisational and time management skills.
• Ability to work effectively in a fast-paced environment while maintaining attention to detail.
• Experience working towards individual and team targets.
• Good IT skills, including Microsoft Office applications and customer management systems.
• A positive, resilient, and customer-focused approach.

Benefits

Our benefits are designed to make health happen for our people. Viva, our global wellbeing programme, supports every aspect of wellbeing, including mental, physical, financial, social, and environmental health.

You'll enjoy a range of benefits, including:

• Equivalent of 25 days holiday, increasing with length of service.
• Option to buy and sell annual leave.
• Bupa health insurance as a benefit in kind.
• Enhanced company pension scheme.
• Life assurance.
• Access to Viva wellbeing initiatives and support programmes.
• Gym discounts and fitness partnerships.
• Retail, travel, and leisure discounts.
• Access to a range of learning and development opportunities.

Why Bupa?

We're a healthcare company with no shareholders, which means our customers are at the heart of everything we do. Our people are united by a shared purpose: helping people live longer, healthier, happier lives while making a better world.

We make health happen by being brave, caring, and responsible in everything we do.

We encourage all our colleagues to Be You at Bupa. We champion diversity and believe our workforce should reflect the communities and customers we serve. That's why we actively encourage applications from people of all backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. We aim to offer an interview or assessment to every disabled applicant who meets the minimum criteria for the role. We'll ensure you are treated fairly throughout the recruitment process and will make reasonable adjustments wherever needed.

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