Join a Team That Puts YOU First! At Pasco/SW Healthcare, we do things differently. Our philosophy is simple: our team comes first. When you feel supported, empowered, and valued, you deliver the kind of care that changes lives. That’s why we invest in your growth from day one, through mentorship, ongoing education, and a culture that encourages intelligent risk-taking and innovation. If you’re passionate about making a difference and want a career that grows with you, Pasco/SW is the place to be!

*This is a full-time, in-office position offering a Monday-Friday schedule!

As the Administrative Assistant, you will serve as a trusted resource of the interdisciplinary team to support patient admissions, intake coordination, medical records management, and day-to-day office operations. Your role is essential to ensuring patients and families receive timely, compassionate service throughout their care journey.

Our Commitment To You

• Meaningful work supporting healthcare professionals who make a difference every day.
• A collaborative and supportive team environment where your contributions are valued.
• A culture built on compassion, respect, teamwork, and service excellence.

Your Impact

• Serve as the primary point of contact for patients, families, referral partners, physicians, and care team members, delivering compassionate and professional service.
• Provide administrative support including answering phones, scheduling, managing correspondence, and data entry.
• Coordinate and manage patient referrals from receipt through admission.
• Verify patient demographics, insurance information, and physician orders to ensure accurate admissions.
• Support intake and clinical teams during periods of increased referral volume and census growth.
• Maintain patient medical records and charts in compliance with agency policies and regulatory requirements.
• Prepare, scan, upload, and organize documentation within electronic medical records.
• Track intake activity, census reports, and key operational metrics.
• Monitor clinical and office supply inventory, coordinating orders to ensure uninterrupted patient care.
• Assemble admission packets and ensure all required documentation is accurate, complete, and organized.
• Create and coordinate patient welcome gift baskets that reflect our commitment to comfort and support.
• Maintain inventory levels of admission materials and gift basket supplies to ensure readiness for new admissions.
• Support special projects and operational initiatives assigned by the Director of Operations.

Requirements

• High school diploma or equivalent required.
• Previous Home Health or Hospice intake experience required.
• Strong communication, customer service, and relationship-building skills.
• Ability to multitask, prioritize responsibilities, and remain organized in a fast-paced environment.
• Professional, positive, and compassionate approach when interacting with patients, families, and staff.
• Flexible, adaptable, and able to manage changing priorities.

Benefits

• Medical / Dental / Vision Insurance
• Paid Time Off
• 401(k) matching
• Employee Assistance Program
• FSA / HSA
• Life Insurance
• Employee Referral Program