Job Description

Fox is seeking a steady, detail-oriented Field Support Coordinator to support critical back-office processes that keep our locations running smoothly and protect company assets. This role focuses on demand letter processing, certified and international mailings, support for stolen vehicle documentation, and daily mail coordination for Fox locations nationwide.

If you like organized work, clear procedures, and knowing that your accuracy and follow-through actually matter, this role offers consistency, responsibility, and a chance to be part of the backbone of our operations.

Primary responsibilities:

Demand Letter Processing and Certified Mail:

• Generate Demand Letters for all Fox locations using an established template.

• Review recent contract activity weekly, including weekend activity, to ensure timely processing.

• Access individual rental contracts to determine whether payment attempts can be made.

• Document Demand Letter activity, payment attempts, and credit card outcomes accurately within contract notes.

• Apply Demand Letter fees in accordance with company procedures.

• Prepare and mail certified Demand Letters, including green cards and certified mail receipts.

• Accurately complete envelopes with correct customer information and tracking details.

• Track certified mail delivery and verify delivery status when needed.

• Coordinate overseas Demand Letters via FedEx when required.

• Manage secondary Demand Letters for designated Florida locations in accordance with established timelines.

Stolen Vehicle Escalation Support:

• Scan and distribute Demand Letter documentation and returned receipts to field locations when contracts remain open.

• Prepare complete documentation packages, including required contracts and customer records, to support stolen-vehicle reporting.

• Submit completed packages for review and approval before escalation.

• Support designated field contacts responsible for reporting vehicles as stolen.

Mail and Administrative Support:

• Sort incoming mail daily.

• Prepare and ship outgoing mail to corporate locations on a scheduled basis.

• Mail tickets and required documentation according to established timelines.

• Maintain organized records to support audits, legal review, and operational follow-up.

Qualifications:

• Prior experience in administrative, operations support, risk, or compliance-related roles.

• Strong attention to detail and documentation accuracy

• Ability to handle confidential and sensitive information responsibly 

• Comfort working within contract systems and internal documentation tools

• Strong organizational and time-management skills.

• Proven ability to manage repetitive, process-driven work consistently.

• Experience with certified mail, legal notices, or collections support.

• Experience in rental car, fleet, or other asset-based operations is preferred.

We offer:

• Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus

• Company-paid Life Insurance

• Company-paid AD&D Insurance

• Flexible spending account

• Parental leave

• Employee assistance program

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All employment decisions, including hiring, promotion, discipline, and discharge, will be based on merit, competence, performance, and business needs.

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.  “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com