Are you looking for an opportunity to have a work and life balance and make a difference in the lives of people who have disabilities? Are you creative, organized, like to show initiative and have a can-do attitude? Accord is currently looking for an Administrative Assistant for our Employment Team!

Accountabilities

• New referrals
• Clerical Support/Scheduling
• Customer service/quality
• Stakeholder Follow Up
• Caseload development

Job Purpose and Reporting Structure

• Provide administrative support to members of the employment services division. 
• This position reports to the Program Manager of the Employment Services division.

Essential Responsibilities

• Listen-Learn-Lead: Model the mission and values of Accord, helping people to live their greatest lives.

• Provide clerical support within the Employment Services division, including scheduling of team meetings. 
• Coordinate service authorizations within both service sources to facilitate smooth transitions between services in the E1MN pathway.
• Maintain working knowledge of E1MN Pathway and provide information and guidance to team members and external stakeholders.
• Work strategically with Team Leads and VRS Team Lead to manage team caseloads and inter-program transfers.
• Facilitate transportation supports - metro mobility, lost cards, recertifications, and purchase replacement cards.
• Serve as the content expert for employment services. Respond to questions of outside stakeholders.
• Manage incoming program referrals, responding within 1 business day to inquiries, reviewing for program and personnel fit. 
• Prepare for, attend, and present at AR meetings, complete service authorization documentation, and assist with AR needs.
• Provide excellent customer service in all interactions. 
• Complete record audits for content and quality; report issues within 1 business day to the Program Manager for follow-up. 
• Document in the selected electronic health record/database system within 1 business day of completing the review.

• Meet or exceed a minimum billing standard of 80 units per month.  
• As a mandated reporter, respond and report all incidents that occur while providing services to protect the health and safety of and minimize risk of harm to the person(s) supported following Accord’s policy.

• Serve as a representative of the agency and program to the people we support, our community partners and external constituents. 
• Serve as a positive role model for other employees and maintain departmental confidentiality. 
• Demonstrate excellent written and oral communication skills/abilities.
• Work from the office a minimum of 4 days per week unless otherwise approved by the program manager. 

• Complete all training related to the position. 

• Assist the Program Manager with new employee orientation and training, preparing cubicle spaces, welcome signs and materials, and reviewing all softwares and electronic platforms with new hires in their first week..
• Maintain proficiency in EHR, Microsoft Office, Google Suite, WorkForce One, and other software platforms. 
• Perform other duties as required or assigned.

Requirements

Education:

High School Diploma/GED 

Preferred Education/Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Meet one of the qualifications listed below and provide documentation of them including a copy of the degree earned  and your transcript showing the date awarded and the degree earned and a resume which documents the year(s) of direct care experience and populations supported. 

• A four-year bachelor’s degree in a field related to human services and one year of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older; OR 
• An associate degree in a field related to human services and two years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older; OR
• A diploma in a field related to human services from an accredited postsecondary institution and three years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older; OR
• A minimum of 50 hours of education and training related to human services and disabilities and four years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older under the supervision of a staff person who meets the qualifications identified above.

Skills & Experience:

• Position requires excellent time management skills.
• Knowledge of 245D programs and documentation.
• Computer literate/tech savvy with expert knowledge of Microsoft Office Suite, Google Suite, and/or database software.
• Exceptional verbal and written communication with a highly-responsive time-frame.
• Highly organized and detail oriented with demonstrated experience with clear documentation, note-taking, and filing.
• Excellent time management skills with the ability to manage multiple tasks in a fast-paced environment.
• Collaborative
• Creative problem-solving abilities with experience to create positive outcomes.

Work Environment

• Typical work days are Monday-Friday 8-4:30pm, some evenings or weekends for support as needed. 40 hour work week. A supportive and interactive work team.

Benefits

Competitive wage ($20-22) and benefit package with PTO, 9 paid holidays, health, dental, vision, and life insurance, NO COST short & long-term disability insurance, retirement savings plan options, employee wellness program, tuition assistance program, career advancement, mileage reimbursement for providing direct services, a positive, friendly work environment and much more.

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