CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Administrative Assistant (Part-Time) provides administrative, operational, and marketing support to the Branch Manager to ensure the efficient day-to-day operation of the branch. This role serves as a key point of coordination for students, parents, and community stakeholders, supporting coaching activities, event planning, communications, social media management, and customer engagement. The Administrative Assistant helps promote branch programs, organize events, maintain accurate records, and deliver a positive experience for all participants while contributing to the achievement of branch goals and objectives.

Job Responsibilities:

• Provide administrative support to the Branch Manager, including assistance with coaching and student engagement activities.
• Coordinate communication with students, parents, and other stakeholders to support branch operations and programs.
• Schedule and organize meetings, prepare agendas, and distribute meeting materials.
• Prepare, print, and organize homework packets, instructional materials, and other branch documents.
• Package and mail correspondence, educational materials, and promotional items as needed.
• Manage and maintain social media platforms to promote programs, events, and branch activities.
• Organize and maintain contact lists, databases, and other records to ensure accurate and accessible information.
• Coordinate branch events, including planning, marketing, registration, setup, and breakdown activities.
• Support event marketing efforts through outreach and solicitation using tools such as Constant Contact and Punchbowl.
• Compile and distribute the monthly newsletter to communicate branch updates, events, and achievements.
• Monitor and manage administrative processes to ensure efficient daily operations and positive customer experiences.
• Perform other administrative and operational duties as assigned to support branch goals and objectives.

Qualifications and Skills:

• High School Diploma, GED, or equivalent.
• Bachelor’s or Associate Degree, preferred.
• Office experience as an administrative assistant or receptionist, preferred.
• Knowledge of social media marketing, preferred.
• Knowledge of email marketing platforms such as Constant Contact and Punchbowl.
• Excellent written and verbal communication skills.
• Skilled in managing multiple tasks and applying effective time‑management practices to prioritize and meet deadlines.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.