About DUAL

Working across 21 countries, DUAL has built a reputation as a specialist underwriting group and the market of choice for insurance intermediaries around the world. That’s how we have become one of the world’s largest international underwriting agencies (or MGAs) with US$3.4bn GWP.

DUAL is part of Howden, a leading global insurance group with employee ownership at its heart. Founded in 1994, it provides insurance, reinsurance and underwriting services to clients ranging from private individuals to the largest multinational companies. The Group operates in 57 countries, employs over 24,000 people and manages premiums totalling US$50bn on behalf of its clients.

Administrative Assistant – Bloodstock & Equine (Maternity Cover - 6 month FTC)

As an Administrative Assistant (Bloodstock & Equine), you’ll help the underwriting team enter and process risks accurately, manage the Bloodstock & Equine pipeline, and keep core administration organised. Your work will support timely processing, clear records and effective coordination with internal and external contacts.

You’ll also help manage the online mailbox, maintain client folders and spreadsheets, raise support tickets when issues arise, and produce ad hoc reports. During key renewal periods, you’ll provide accurate and timely support so the team can keep work moving.

What you’ll be doing

You’ll combine risk processing, pipeline tracking and administration to support the Underwriting team day to day. You’ll keep information accurate, route queries appropriately and follow issues through to resolution.

• Enter and process risks in underwriting systems, and track activity across the Bloodstock & Equine pipeline.
• Manage the online mailbox, route emails to the appropriate mailbox and support administration of the internal underwriting system.
• Raise support tickets for identified issues, monitor progress and follow through to timely resolution.
• Maintain spreadsheets and client folders, filing correspondence, proposal forms, contracts and supporting documentation accurately.
• Produce ad hoc reports for the data team and support claims administration when required.
• Coordinate with internal and external contacts, including broking teams, to support accurate and timely risk entry and processing, particularly during renewal periods.

Who we’re looking for

You’ll be able to demonstrate accurate, methodical working, effective prioritisation and clear communication in a role with competing deadlines. You’ll also be comfortable using common Microsoft Office tools and motivated to build your insurance knowledge.

• Essential: Evidence of working accurately and methodically, both independently and collaboratively, with attention to detail.
• Essential: Numeracy and literacy sufficient to maintain records, correspondence, spreadsheets and processing accurately.
• Essential: Clear written and spoken communication, effective organisation and prioritisation, and the ability to plan work to tight deadlines or targets.
• Essential: Competent Microsoft Word and PowerPoint skills, with intermediate Excel capability.
• Essential: GCSE Maths and English at A*–C or equivalent, plus basic working knowledge of FCA requirements relevant to insurance intermediaries.
• Desirable: An insurance background and A-levels or equivalent; willingness to develop knowledge through proactive learning.

What do we offer in return?

A career that you define.

Of course, we offer a competitive range of rewards and benefits to support you, but we know you expect all that.

What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.
 
Our culture: people first

Our core values dictate how we live and work. We’re a group with independence and people at its heart – and a home for talent with a unique culture: the biggest small company in the world.

Being a people-first business has always been central to who we are. Our vision was to create an independent organisation with a distinctive culture that would survive and thrive through the people who shape it. Finding the most talented and entrepreneurial individuals to join the group has been, and will continue to be, key to our success.

Diversity and inclusion

At DUAL, our people are our greatest strength. We are committed to building an open and inclusive culture where everyone feels trusted and that they belong. We work to ensure all candidates, employees, clients and business partners are treated with fairness and respect.

We want every candidate to be able to bring their best to the recruitment process, so if you require reasonable accommodation at any stage, please let us know and we will work with you to provide appropriate support.