Job Title

Job Description

Service Support Assistant I

About Vanderlande

Vanderlande is a global leader in future-proof logistics process automation at airports and in the parcel market. We also provide process automation solutions for warehouses. Our people work together to create innovative solutions that help our customers improve their operational performance.

About the Role

As a Service Support Assistant I, you will provide administrative support to the Sales and Sales Engineering teams, including the Director of Sales, Director of Sales Engineering, and other assigned employees.

In this role, you will support the day-to-day organization and communication needs of the department, including calendar and meeting coordination, travel arrangements, correspondence, proposal support, market research, and general administrative activities. Success in this position requires strong organization, attention to detail, professionalism, and the ability to manage multiple priorities in a fast-paced environment.

This is a full-time position based in Marietta (Atlanta), Georgia.

Key Responsibilities

• Provide administrative support to Sales and Sales Engineering leadership, including calendar management, meeting coordination, correspondence, and general office support.
• Coordinate meetings, prepare agendas and materials, reserve meeting facilities, and record and transcribe meeting minutes as needed.
• Arrange business travel, reservations, and related expense reports.
• Support sales-related activities, including proposal support, market research, interview coordination, and meeting requests.
• Greet visitors and professionally manage telephone calls, conference calls, email, mail, and other incoming and outgoing correspondence.
• Maintain organized records and appropriately handle confidential work-related information and materials.
• Establish and maintain effective working relationships with managers, customers, colleagues, and other internal and external stakeholders.
• Perform other related duties and responsibilities as assigned by management.

Requirements

• High school diploma or GED required; Associate degree or equivalent education preferred.
• Minimum of 2 years of administrative experience.
• Proficiency in Microsoft Office and general computer applications.
• Strong written and verbal communication skills, including professional telephone etiquette.
• Excellent organizational, customer service, and interpersonal skills.
• Strong attention to detail with the ability to effectively manage multiple priorities.
• Self-motivated and proactive, with sound decision-making skills.
• Ability to maintain confidentiality of work-related information and materials.
• Ability to work effectively in a fast-paced, operationally intensive environment.
• Ability to work effectively with others using professionalism, tact, sensitivity, and appropriate assertiveness.

Preferred Qualifications

• Associate degree or equivalent education.
• Previous experience supporting a sales organization or sales leadership team.
• Exposure to baggage handling systems, industrial automation, or related operational environments.
• Advanced Microsoft Office skills, particularly PowerPoint.
• Knowledge of standard office practices and administrative procedures.
• Demonstrated interest in improving administrative processes and ways of working.
• Flexibility to work overtime when business needs require it.

Work Environment & Physical Demands

While performing the essential functions of this position, the employee is regularly required to sit, use hands to handle or feel, and communicate verbally. The employee may frequently reach with hands and arms and occasionally stand, walk, stoop, kneel, crouch, or crawl.

The employee must be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision requirements include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Other Duties

This job description is not intended to provide a comprehensive listing of all activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change based on business needs.

EEO Statement

Vanderlande is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all qualified applicants and employees are considered without discrimination based on legally protected characteristics.