JOB SUMMARY 

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.  

CORE WORK ACTIVITIES  

• Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.  
• Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.  
• Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.  
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Attention to customer service with a professional and pleasant personality. 
• Perform other reasonable job duties as requested by Supervisors. 

SITE SPECIFIC PERKS  

• Free on-site parking  

• Discounted shoes through Shoes for Crews twice per year 

• Company branded jackets, t-shirts, hats, and sunscreen provided for outdoor roles  

• Water t-shirts provided (Activities and Engineering) 

• Water bottles provided during shift  

• Discount from on-site Food & Beverage outlets 

• Discounted golf at local course when open 

• “Way to Go” Incentive - $5 per mention deposited onto Wisely card 

• Quarterly celebrations, Associate Appreciation Week, Employee of the Quarter  

• Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month) 

• Birthday and holiday celebrations and team building outings 

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.