Our associates celebrate lives. We celebrate our associates.

**MUST BE AVAILABLE TO WORK WEEKENDS**

JOB RESPONSIBILITIES

• Builds at-need charts
• Verifies at-need files before sent for verification
• Performs blind checks
• Follows up with memorial renderings, processes and timelines
• Prepares marker monument placement paperwork
• Designs memorials
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Oversees the processing of installation orders to grounds and maintenance departments
• Notifies families when flowers are placed
• Sets Arrangement Continuation Appointments
• Serves at-need cemetery families that currently own property
• Sets follow-up visits at the at-need arrangement conference
• Logs information for Family Service Counselors
• Prepares and processes Veteran’s Paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Orders office supplies
• Processes accounts payable transactions
• Assists Sales leadership and Family Service Counselors as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships

MINIMUM REQUIREMENTS

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• MUST BE AVAILABLE TO WORK WEEKENDS
• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality