Overview:

Independently leads projects within one or more functional areas within Default Servicing (internally known as Customer Asset Management (CAM)) and represents these areas in cross-functional, high visibility projects involving business partners outside of CAM.         

Primary Responsibilities:

• Serve as senior resource in a defined area of CAM and represent business practices and interests in various projects with internal and external stakeholders.

• Interact with business partners across the Business Banking, Commercial, Consumer, Mortgage and Retail platforms to leverage technology, system enhancements and projects, while also representing inclusive needs for all aspects of default servicing. 

• Develop and produce mid-complexity departmental reports and spreadsheets, including project or product strategy analyses, historical reporting, workflow analyses and financial analyses for one or more functional areas of CAM.

• Conduct complex analysis and judgment-based work over multiple disciplines to support CAM decisions.

• Conduct complex data review, research, and/or reconciliation for assigned areas of CAM.

• Lead the drafting and/or editing of procedures related to one or more functional areas of CAM to maintain their currency.

• Lead support provided for departmental audits including user certifications and compliance testing for CAM.

• Manage the planning, testing and implementing of new projects, systems, products and regulatory changes impacting assigned CAM team(s).

• Lead departmental system support, coordinating with internal business partners, external vendors and Technology to address issues for assigned CAM team(s).

• Provide functional system knowledge to colleagues within one or more functional areas of CAM.

• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.

• Promote an environment that supports belonging and reflects the M&T Bank brand.

• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

• Complete other related duties as assigned.

Supervisory/Managerial Responsibilities:

Not Applicable

Education and Experience Required:

• Bachelor’s degree and a minimum of 2 years’ related experience, or in lieu of a degree, a combined minimum of 6 years’ higher education and/or work experience, including a minimum of 2 years’ related experience

• Experience in collections and/or default servicing

• Strong analytical skills

• Strong organizational skills

• Proficiency with personal computers as well as pertinent word processing and spreadsheet software

• Strong verbal and written communication skills

Education and Experience Preferred:

• Prior experience in functional areas supported  

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