Accounts Receivable – O2C Integration & Operations Supervisor

Location: San Jose, Costa Rica

Join Lonza and play a pivotal role in integrating newly acquired businesses into our global finance operating model while driving excellence across Order-to-Cash (O2C) operations. This is a unique opportunity to influence business transformation, shape standardized processes, and contribute to operational excellence within a global life sciences organization.

What you will get:

• An agile career and dynamic working culture.
• An inclusive and ethical workplace.
• Compensation programs that recognize high performance.
• A variety of benefits dependent on role and location.

What you will do:

• Lead Order-to-Cash integration activities for newly acquired businesses, including customer onboarding, data validation, process harmonization, and transition into Lonza's operating model.
• Partner with Finance, Commercial, Customer Service, Credit Management, and local business teams to ensure successful migration, stabilization, and ongoing service delivery.
• Oversee complex accounts receivable activities including billing, collections, cash application, customer account management, and dispute resolution.
• Ensure the accuracy, integrity, and compliance of O2C transactions while supporting month-end, quarter-end, and year-end close activities.
• Act as the O2C subject matter expert, providing guidance, knowledge transfer, and support to team members and key stakeholders.
• Drive continuous improvement initiatives focused on process standardization, automation, operational efficiency, and finance transformation.
• Support audit and compliance activities, identify process risks and control gaps, and implement sustainable corrective actions to strengthen the control environment.

What we are looking for:

• Experience in Order-to-Cash, Accounts Receivable, Shared Services, or Finance Operations, with strong expertise across billing, collections, cash application, dispute management, and customer account management.
• Proven experience supporting acquisition integrations, process transitions, system migrations, or operational stabilization initiatives.
• Strong understanding of financial controls, compliance requirements, audit processes, and risk management principles.
• Ability to analyze complex operational issues, identify root causes, and implement effective, sustainable solutions.
• Excellent stakeholder management and communication skills, with the ability to collaborate across global and cross-functional teams.
• Experience working with SAP strongly preferred or similar ERP platforms, along with strong Microsoft Excel capabilities.
• Bachelor's degree or equivalent qualification in Accounting, Finance, Business Administration, Supply Chain Management, or a related discipline, or equivalent experience gained through relevant professional roles.

About Lonza

At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone's ideas, big or small, have the potential to improve millions of lives, and that's the kind of work we want you to be part of.

Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we offer equal employment opportunities to all qualified applicants regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law. If you're ready to help turn our customers' breakthrough ideas into viable therapies, we look forward to welcoming you on board.

Ready to shape the future of life sciences? Apply now.