Provide accurate and timely responses to inquiries received via email or phone call from internal and external customers. Oversee the email management system that distributes requests as defined in operating procedures. Communicate with customers regarding reconsignment requests. Obtain proper authority to change delivery address and apply appropriate fees. Conduct research to properly address and resolve customer inquiries and disputes involving invoicing. Obtain authorization required to create or correct invoices as necessary. Use analytical skills to work correction reports received from carriers. Report findings to management, the traffic department, and the interline carrier. Interact daily with Support Center departments, service center associates, external customers, and carrier corporate and service center/terminal associates. Cross-train on all Interline processes.

For this role, you will need to have a High School Diploma or GED. We prefer that you have previous experience in collections and/or accounts payable or receivable. Previous experience in customer service and the transportation industry is also preferred. 

Work Shift

http://www.youtube.com/watch?v=xZc1A8aeshc