Job Description

Job Purpose:

The Accounts Receivable Coordinator is responsible for supporting accurate and timely billing, cash application, and receivables management activities within the Order‑to‑Cash function. The role supports the execution of the billing process by ensuring invoices and incoming payments are processed in line with established procedures, customer accounts are properly maintained, and outstanding balances are monitored to support effective collection activities.

The job holder collaborates with internal stakeholders to resolve billing, payment, and account discrepancies and customer queries, follows defined processes and guidelines, and escalates complex issues as appropriate to ensure efficient and compliant Order‑to‑Cash operations within a shared service environment. The Accounts Receivable Coordinator applies sound operational knowledge to perform daily tasks in accordance with organizational policies, internal controls, and applicable requirements, supporting effective cash collection and accurate data for downstream accounting processes.

Key Roles & Responsibilities:

Perform accurate and timely execution of billing, cash application (including payment posting, reconciliation and allocation), and credit control activities in accordance with established Accounts Receivable procedures, controls, and policies, ensuring compliance with internal guidelines, relevant regulations, and applicable internal control requirements (e.g., SOX).

Support the receivables lifecycle from invoice issuance to cash collection by monitoring outstanding balances, sending payment reminders, assisting with dispute follow-up, and allocating payments, including investigation of unidentified or incorrect payments.

Communicate with customers and internal stakeholders regarding invoicing, payments, and account discrepancies, escalating issues where appropriate to support timely resolution and on-time payment.

Cooperate with external debt collection partners according to defined processes, ensuring required case information is provided and records are accurately maintained.

Assist in administrative and compliance-related AR activities, including preparation of supporting documentation, handling tax-related certificates and maintaining accurate records in relevant systems.

Contribute to AR-related system or process changes by supporting testing activities, data validation, and implementation of updated procedures as directed.

Prepare standard AR reports and maintain accurate documentation while performing other related duties as assigned.

Key Competencies Required:

Proactive and initiative‑driven working style with a service‑oriented mindset

Strong communication skills, with the ability to interact effectively with customers and internal stakeholders

Detail‑oriented and reliable approach, ensuring accuracy and compliance in daily operations, aligned with sound business practices and ethical standards

Ability to work under pressure, manage priorities, and meet deadlines while maintaining quality

Independent working style within defined processes and guidelines, with sound judgement on escalation

Strong organizational skills, with the ability to structure daily tasks, resolve routine issues, and appropriately escalate non‑standard or more complex matters