If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State.

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Department of Labor - Bureau of Unemployment Compensation, Employer Services
Job Class Code: 6504
Grade: 16 (Administrative Services)
Salary: $19.60 - $28.25/hour
Location: Augusta

Opening Date: October 1, 2026

Closing Date:  October 19, 2026

Do you enjoy working in a dynamic, fast-paced environment? Do you have a great eye for detail and a passion for customer service? The Maine Department of Labor, Bureau of Unemployment Compensation, is seeking an Unemployment Tax Associate.

We are looking for ambitious, analytical individuals with excellent communication skills and keen attention to detail to join our growing Customer Support team.  In this position you will play a critical role in providing customer service support to employers, ensuring tax and wage reports are filed and payments are applied accurately and timely.

We offer a flexible hybrid remote and in office work schedule after a probationary period.

Primary Tasks:

• Provide customer service to employers, resolving questions and issues concerning established Unemployment Tax policy, procedures, and e-services.
• Research and resolve suspended tax reports and payments.
• Adjust tax and wage reports when applicable.
• Reconcile out of balance tax and wage reports.
• Make liability determinations using established criteria and regulations

Knowledge/Skills required:

• Integrity: Upholding ethical standards and confidentiality with sensitive financial information.
• Communication: Ability to assist employers over  the phone, or in writing, with reporting and compliance requirements. 
• Patience: Ability to assist potentially frustrated customers and providers with reporting, eligibility, and compliance requirements.
• Analytical Skills: Research, gather and analyze information to reach a conclusion.
• Detail Oriented: Ensure that work is accurate.
• Adaptability: Able to shift tasks as priorities change.
• Time Management: Able to manage cases are varying points.  
• Organization skills: Able to track documents for follow up actions.

Minimum Qualifications

Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of bookkeeping principles and practices to perform complex work in assisting taxpayers on complex tax matters, and 2) the ability to use independent judgment, initiative, and discretion to make determinations on varied matters. All positions in this classification assume the qualifications of: Accounting Assistant and Accounting Associate I.

Contact Information:

Questions about this position should be directed to Samuel Denson at [email protected]

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State. 

• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value). 

• Retirement Plan – The State contributes the equivalent of 14.06% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.86% for Confidential employees. 

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. 

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. 

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.

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If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.