Role: Account Executive- Ops

Location: London, United Kingdom  (2-3 days a week from our London offices)

About the role: 

You will be the operational backbone of the account. You'll gather and validate data from a large freelance network, produce accurate reporting and cost estimates, and support the planning of large-scale localisation events. You'll work independently on day-to-day tasks and partner closely with internal teams, finance, vendors and Client's events team. Your work helps the account run smoothly, stay compliant with client policy and deliver on time.

A few times a year, client campaigns will require you to work from Client's London office. We'll share more detail at interview stage

What you will be doing: 

Data, Financial Management and Reporting

• Gather and validate weekly timesheet data from a large network of freelancers.
• Create and maintain reporting templates, adapting them as requirements change.
• Gather and analyse data for internal and client-facing reports.
• Create accurate, timely cost estimates for clients.

Logistics and Coordination

• Provide logistics and planning support for large-scale localisation events, coordinating between internal teams and external stakeholders.
• Work with Client's events team to organise travel and accommodation for attendees, making sure bookings meet current policy, budget and security requirements.

Network Operations and Administration

• Onboard new network members, including account creation, access management and troubleshooting support.
• Support financial administration by validating and processing network POs and working with internal finance teams to resolve invoicing queries.
• Act as a point of contact for Client's vendor accounts, liaising with vendors on event planning and account management, and resolving account or access issues.
• Maintain documentation, floor plans and team databases.
• Support other day-to-day operational tasks as needed.

What you need to be great in this role: 

• Experience in an operations, administrative or coordination role.
• Professional proficiency in the Microsoft Office suite, especially Excel.
• Familiarity with internal systems for raising sales orders and estimates.
• Strong organisation and the ability to manage several priorities at once.
• Clear communication and interpersonal skills, with the ability to work independently and as part of a team.

Nice to have

• Experience with SharePoint and other data management tools.
• Comfort working on macOS.
• Familiarity with time and expense validation processes.
• Confidence working to tight deadlines.
• Proficiency with Gen AI tools to improve the quality and efficiency of reporting, documentation and administration.
• Experience building personal AI workflows that save time and improve accuracy.
• An agentic approach to problem-solving: breaking down tasks and finding efficient, repeatable solutions.
• Ability to critically evaluate AI outputs and apply human judgement.

Req ID: 19018

#LI-KA1 #LI-Hyrbid #Mid-Senior