Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
The Key Account Executive is an individual contributor role in regional structure with direct reporting line towards Chapter Lead.
The main goal for this role is to identify business opportunities with current leads/clients and prospective new key clients and to sell the Infobip’s product/service offering to its High-touch clients (Tier 1 (A, Ar) in the region) in the designated area and to proactively recommend solutions to our clients.
In addition to the actual sales activities, Key Account Executive is usually one of the most experienced sales representatives, so it is expected of him/her to share his/her knowledge with the rest of the team members, mentor newly recruited sales team members, answer technical and procedural questions for less experienced team members.
Main Responsibilities:
•Sells a subset of product or services directly or via partners to a customer's base (provided target account list) in designated geographical territory (Tier 1 (A, Ar) in region),
•Support end-to-end client relationship for the first 12 rolling months (including NRR, cross-sell, upsell & acquisitions).
•Maintain a mature approach to account acquisitions for the duration of first 12 months following the service acquisition.
•Develop solution proposals encompassing all aspects of the application.
•Manage sales through forecasting, account resource allocation, account strategy, and planning, while expanding touch points and footprint in key accounts.
•Work closely with the CSE to develop proper account planning and customer journey mapping, to increase the value of our offering and grow each partnership/account.
•Negotiate pricing and contractual agreement to close the sale.
•Build and maintain strong client relationships, and serve as a trusted partner to your clients maintain account health
•Coordinate with service delivery teams for deployment and ongoing delivery of our cutting-edge product suite
•As a Leading contributor individually and as a team member, provide direction and mentoring to others.
•Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization.
Success Metrics:
•Achievement of numeric sales quotas (% of accomplishment in the set quarterly/annual numeric KPIs; CRM data)
•Sales ROI (4x return of GP on annual cost to company with minimum of 6 new Tier 1 logos per year)
•Approaching target customers (# of related products promoted to every target customer; % target customer identified who need related products; # of converted target leads into opportunities in a quarter; identified # of target customers in a country)
•Generation of new opportunities and business development (Generation of inflow of (EUR) in pipeline, % of correct vs. errors in sales forecasts, new customer sale cycle time)
•Reporting efficiency through timely and accurate update (clean CRM data)
•Building relationships and networks (effective collaboration with customers/partners/internal departments, # sales meetings per year; providing help and support during events organization; timely follow-ups (meeting minutes) in CRM)
•Knowledge development and sharing (Number of successful trainings on the sales related topics organized)
Why you'll love it here
• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.
While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
#LI-RA1
