Job Description:

Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Taking a people-centred approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity.  

Carat is an award-winning media, content and branding agency that uses its peerless understanding of the passions, motivations, and behaviours of real people to bring brands and their customers together. Carat is privileged to work with some of the most eminent companies in the world. 

Purpose of the Role  

The purpose of this role is to provide support and assistance in all areas of managing your client’s business and keeping day to day activities running smoothly. Your responsibilities will be 100% on one of our most reputable and valued clients within the FMCG space.  

This role will allow you find and establish your strengths in client management and media planning whilst providing support to the wider team in delivering innovative and creative media campaigns. 

Key Responsibilities 

• Responding in a timely and accurate manner to client requests for information, working seamlessly with internal stakeholders and colleagues across the network in order to deal with their requests.  

• Supporting the delivery of outstanding client service for your clients and working with the Client Account Manager, Client Account Director and Client Director to deliver according to appropriate contact strategy and client service plan. 

• Appropriate management and mobilisation of Carat network around clients, responsible for ensuring delivery in a timely and accurate fashion. 

• Involvement in creating ideation sessions with relevant dentsu stakeholders to develop ecosystem based on developed and agreed strategy. 

• Work with activation teams and clients to ensure any learnings from campaign optimisation are actively applied to the campaign. 

• Work with the Operations team to ensure the finance process is smooth and error-free, obtain POs in an accurate and timely manner, ensuring the PO tracker is kept up to date and that all spend commitments are adhered to by the media teams. 

Qualifications + Skills 

• Media industry knowledge & experience (Agency and/or Client side) 

• Experience of working with teams responsible for delivering client needs. 

• Good understanding of different media channels 

• Exceptional communication skills, both written and verbal. 

• Ability to prioritise multiple tasks/requests and deliver work to tight deadlines. 

• Strong client centric service ethic 

What we offer 

• This is a permanent role.  

• The team is based in our London office but operates under flexible working arrangements.  

• As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.  

Inclusion and Diversity 

Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures. 

We are happy to discuss flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams. 

About dentsu 

Taking a people-centred approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. As part of Dentsu Group Inc. we are headquartered in Tokyo, Japan and our 65,000 employee-base of dedicated professionals work across four regions (Japan, Americas, EMEA and APAC). Dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society. 

Diversity, equity, and inclusion sits at the heart of our Social Impact strategy – our fully integrated sustainability strategy which includes our ambition to build a fair and more equal society, where everyone is equipped to thrive. 

#LI-Carat #LI-Hybrid

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