Academic Advisor (Student Services Advisor I)

USC Marshall School of Business

Undergraduate Advising & Student Affairs

USC's Marshall School of Business is seeking an Academic Advisor to join our team. The Office of Undergraduate Advising and Student Affairs supports the education and development of undergraduate students in USC's Marshall School of Business by providing a broad array of academic support and student engagement programs and services, including: academic advisement; internal transfer admissions; new student orientation; scholarships, honors, and awards; and student organization support. Marshall’s Undergraduate Advising and Student Affairs is responsible for providing advising and student support to more than 4300 undergraduate majors and 1400 minors. Our office is currently operating on a hybrid work schedule.   

Academic Advisors serve as students' primary point of contact throughout their undergraduate experience. In addition to providing academic planning and policy guidance, advisors deliver holistic advising that addresses academic, personal, and professional development needs. Advisors manage individual caseloads, engage in proactive intrusive outreach to students experiencing academic setbacks, connect students with campus resources, develop individualized success plans, monitor degree progress, and intervene early to keep students on track for timely graduation. The Marshall advising team also administers the internal transfer process, minor admissions, emphasis declarations, specialized advising for joint-degree programs, and coordinates new student orientation programming for both Marshall and Leventhal students.

Responsibilities and Duties

• Provide academic counseling for undergraduate students. Advise on matters of curriculum, course and degree requirements, transfer credit evaluation, and graduation counseling and clearance.
• Monitor student progress, maintain academic unit student records, and assist with petition applications.
• Advise students on an individual and group basis as part of assigned student program and services. May meet with parents, faculty, and campus partners to provide information and facilitate problem resolution.
• Evaluate student problems (academic, administrative or personal) and refer students to appropriate student support services. Liaise and partner with other offices on behalf of students to facilitate problem resolution.
• Interface with faculty, administrators, and students regarding policies and student academic progress.
• Maintain currency on policies, procedures, and regulations pertaining to registration, transfer credit evaluation, course and degree requirements, graduation requirements, petitions, and other student services.
• Participate in the development and implementation of program policies and procedures such as grading policies, academic progress, mandatory student advisement, and advisement and admission for internal transfers, emphases, and minors.
• Assess targeted student or group needs and recommend programs or services. Assist in the design and delivery of student programs, services and special events.
• Assist in planning and coordinating student events and co-curricular programs such as commencement, new student welcome, orientation, academic information sessions, student support programs, student organizations, scholarships, and award ceremonies.
• Interface with faculty and staff to exchange and update information or to enlist support for program services.
• Assist in planning and administering special programs such as faculty advisor programs, peer tutorial or mentor groups, student organizations, and honors programs.
• Assist in providing leadership, guidance and supervision to student workers, volunteers and/or graduate assistants. Assist them in developing skills through the planning and coordination of services and activities.
• Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

Preferred Qualifications

• Master’s degree in student affairs, student development, counseling, higher education, or other related field. 
• 2+ year experience providing academic advisement to undergraduate students 
• 2+ years of experience with increasing responsibilities working with undergraduate students in a higher education setting. 
• Strong communication skills (interpersonal, written, verbal, presentation) to work with a variety of diverse constituents including students, families, faculty, and staff. 
• Demonstrated ability to manage multiple programs/services and responsibilities simultaneously. 
• Demonstrated ability to work collaboratively to meet student needs and department priorities. 
• Demonstrated ability to handle sensitive and confidential information within FERPA and University guidelines. 
• Demonstrated ability to be flexible and adaptable in the face of changing priorities and fluctuating workloads. 
• Demonstrated experience with office management communication software and tools and proficiency with Microsoft Office. 

Anticipated Hiring Range:

The hourly rate range for this position is $29.30 - $37.87. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Required Documents and Additional Information

• Resume and cover letter required (may be uploaded as one file). Please do not submit your application without these documents.
• Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled any time after the minimum posting period has ended, so please apply on the same business day if interested.
• USC has excellent benefits, including health benefits for staff and their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions*; tuition benefits for staff and their family; free Professional Development classes; central Los Angeles location with easy access to commuter trains, buses, and free tram pick up services; discounts to sporting and other campus events.

Why join the USC Marshall School of Business?

The USC Marshall School of Business is ideally positioned to address the challenges of a rapidly changing business environment and is ranked as one of the country’s top schools for accounting, finance, marketing, consulting, entrepreneurship and international business studies.

USC Marshall builds on the unique opportunities that stem from its Los Angeles location on the Pacific Rim, its interdisciplinary and impactful research, the momentum generated by the University of Southern California, and the unparalleled engagement of the Trojan Alumni Family. With ready access to industries defining the new business frontier, including biotechnology, life sciences, media, entertainment, communications and healthcare, this vast network offers USC Marshall graduates exceptionally strong support for success in the global marketplace.

For more information on the USC Marshall School of Business, visit: www.marshall.usc.edu.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. 

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law.

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