Jobs Companies WPP WPP SSC MY | Internship - Service Management

Sobre este puesto de WPP SSC MY | Internship - Service Management en WPP

WPP · Presencial · Petaling Jaya, Selangor, Malaysia

WPP is the trusted growth partner for the world’s leading brands. 

We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. 
 
We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.
 
Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. 
 
For more information, visit WPP.com.
 

1. Process Mapping & Optimization
Assist in documenting and analyzing existing business processes, identifying inefficiencies and supporting process improvement initiatives. The intern will help create process maps, SOPs and operational documentation while participating in root cause analysis and identifying opportunities to streamline workflows and improve operational efficiency.
2. Service Management & Governance
Support the monitoring and reporting of service management activities by tracking KPI and SLA performance, maintaining process compliance documentation, and assisting in service review activities. The intern will gain exposure to ITIL-based service management practices and help ensure operational processes are consistently followed.
3. Analytics, Reporting & Insights
Assist in collecting, analyzing and reporting operational data to support decision-making. The role includes helping to maintain dashboards, generate performance reports, analyze trends and provide insights on service performance, stakeholder feedback and improvement initiatives using tools such as Excel and PowerPoint
4. Continuous Improvement & Execution
Support continuous improvement projects by assisting with data gathering, progress tracking, and documentation of improvement initiatives. The intern will help maintain the improvement project register, participate in process optimization efforts, and contribute to identifying opportunities that enhance efficiency, productivity, and service quality.
 
5. Ad-hoc - Assigned by Manager.
 
Requirements.
 
  • Currently pursuing a Bachelor's Degree in Business Administration, Information Technology, Business Computer, Data Analytics, or a related field.
  • Proficient in Microsoft Office applications (Excel, PowerPoint, Word) knowledge is an advantage.
  • Good command of written and spoken English.
  • Mandarin language proficiency is an advantage, as the role involves regular communication and coordination with stakeholders in the Taiwan market.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Please read our Privacy Notice (https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.

¿Listo para postularte en WPP?
Postúlate en WPP

Sobre WPP

At WPP, we believe in the power of collaboration and the impact of bold ideas. We champion creativity, providing a dynamic environment where you can contribute to groundbreaking work, develop your skills, and become part of a global community of passionate individuals. Explore a world of opportunities at WPP and discover a career that fuels your passion and empowers you to make a difference.


We use AI tools in our hiring process to enhance efficiency and improve the candidate experience, such as helping match candidates to roles or assist with scheduling. These tools support, but never replace, human decision-making. All final hiring decisions are made by people. We are committed to using AI ethically, ensuring fairness, minimizing bias, and protecting candidate data in line with privacy regulations. If you have questions about how AI is used in our recruitment process, please reach out to [email protected]

Ver todos los empleos en WPP →

Empleos similares

Regístrate para recibir sugerencias adaptadas a los empleos que abres y las búsquedas que guardas.

Más empleos en WPP

Ver todos los empleos en WPP →

Postúlate ahora
🤖

Un momento — para

JobsRadar se creó para personas reales que están pasando un mal momento en su búsqueda de empleo — no para solicitudes automatizadas. Estás haciendo clic demasiado rápido y ahora estás bloqueado temporalmente.

Vuelve más tarde. Si de verdad estás buscando empleo, cuentas con nosotros — solo compórtate como una persona.

Catch your next role the second it’s posted.

Create a free account and we’ll watch the boards for you — the instant a job matches your search, it lands in your inbox or Telegram. No digging, no refreshing.

Create free account

Free forever · takes 30 seconds · already have one?

Toma ventaja en tu búsqueda de empleo.

Únete a nuestro canal de Telegram para lo que te ayuda a conseguir el puesto — referencias salariales, el pulso semanal del mercado y avisos de nuevas funciones. Sin spam, solo señal.

Únete al canal — es gratis