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Workplace Experience Ambassador

Location: Amsterdam, The Netherlands

What this job involves:
The Workplace Experience Ambassador is responsible for delivering exceptional client and visitor experience every day through enhanced engagement and proactive communication. This client-facing role combines your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused, energetic and beyond welcoming workplace environment. The Experience Ambassador increases the level of engagement and partnership between JLL, service partners, clients and visitors to provide superior service delivery while enhancing individual personal and professional skills. This position serves as the primary point of contact for client employees and provides opportunities to make a meaningful impact on workplace experiences through proactive service delivery and relationship building.

As a Workplace Experience Ambassador, you provide a high-touch workplace experience providing proactive service to foster staff engagement and improve employee productivity and experience. You are the heart of our Workplace; They are experience curators, creating moments of delight and care through memorable, anticipatory and personalized human interactions.

What your day-to-day will look like:

• Serve as the initial point of contact for all client visitors and employee inquiries, issues, troubleshooting, and feedback related to workplace services
• Spend a minimum of four hours per day welcoming visitors and employees at the new reception and ensuring a seamless handover to the hosts
• Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements and performance metrics
• Coordinate Ambassador services and ensure execution consistent with SLAs, standard processes, and professional brand image
• Receive and respond to all requests or issues within one day of receipt, including personal follow-up to ensure questions are answered
• Support data collection, analysis, and reporting to ensure alignment with client goals and objectives
• Assist with client events and serve as training center concierge for internal and external events as needed
• undefined

Required Qualifications:

• 3-5 years minimum prior relevant experience in hospitality, facility/property management, operations, and/or commercial real estate
• Exceptional customer service skills and professionalism with a passion for hospitality
• Ability to manage multiple priorities and deliver results in a fast-paced environment
• Excellent verbal and written communication skills with ability to communicate professionally Proficient skills in Google applications,  Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook)
• Strong prioritization and time management skills with ability to work independently

Preferred Qualifications:

• Bachelor's degree or equivalent experience
• Highly collaborative approach with strong interpersonal skills and track record of excellent customer service
• Ability to work with diverse teams and lead by example with respectful, cooperative, and accountable approach
• Excellent organizational skills and process management capabilities
• Ability to adapt to new devices, technology, and applicationsExperience building meaningful lasting relationships in professional environments
• Background in continuous improvement and innovation initiatives

Core competencies

• Natural Host – genuinely enjoys welcoming and looking after people
• Anticipatory Service – notices needs before being asked
• Service Ownership – “I’ll take care of it” mindset rather than redirecting guests
• Presence & Polish – confident, professional and approachable in a premium corporate environment
• Situational Awareness – reads the room and adjusts service accordingly
• Relationship Building – remembers people, preferences and recurring needs
• Composure Under Pressure – remains warm and solution-focused during busy periods
• Attention to Detail – treats workplace presentation like a premium hotel environment
• Service Recovery – handles complaints and service failures tactfully and quickly
• Teamwork & Communication – operates effectively across workplace, facilities and business teams 

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!    

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.