JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Workplace Assistant Manager

What this job involves

As a Workplace Assistant Manager, you will support the delivery of an exceptional workplace experience by ensuring the workplace operates safely, efficiently, and in line with client expectations. You will oversee daily workplace operations, manage service providers, maintain compliance standards, and build strong relationships with clients and stakeholders. Responsibilities are derived from the operational, compliance, reporting, and coordination requirements outlined in the current role scope.

Key Responsibilities

Workplace Operations

• Manage day-to-day workplace operations to ensure a safe, functional, and seamless environment.
• Coordinate facilities maintenance, housekeeping, and workplace services.
• Monitor service delivery and resolve operational issues in a timely manner.
• Conduct regular workplace inspections and drive continuous improvement initiatives.

Vendor and Service Partner Management

• Manage contractors and service providers to ensure compliance with service levels and contractual obligations.
• Monitor vendor performance and support the delivery of maintenance works and workplace projects.
• Ensure services are delivered safely, efficiently, and to agreed standards.

Client and Stakeholder Engagement

• Serve as a key point of contact for workplace-related matters.
• Build and maintain positive working relationships with clients, occupants, and service partners.
• Communicate operational updates, workplace initiatives, and service-related matters effectively.

Compliance and Risk Management

• Support compliance with statutory, safety, and client requirements.
• Conduct audits, inspections, and follow-up actions to maintain workplace standards.
• Support sustainability, quality, and workplace certification initiatives where applicable.

Reporting and Continuous Improvement

• Prepare operational reports and monitor workplace performance metrics.
• Support budgeting, cost control, and resource planning activities.
• Identify opportunities to enhance workplace experience, productivity, and operational efficiency.

Experience and Qualifications

• Diploma or Degree in Facilities Management, Workplace Management, Engineering, Business, or a related field.
• Relevant experience in workplace, facilities, property, or corporate office operations.
• Experience managing vendors, contractors, and service providers.
• Knowledge of workplace operations, health and safety requirements, and facilities management best practices.

Skills and Competencies

• Strong stakeholder management and communication skills.
• Customer-focused with a proactive and solution-oriented mindset.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organisational, reporting, and problem-solving skills.
• Proficiency in Microsoft Office applications and workplace management systems.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.