Job Posting End Date

11-02-2026

Please note the job posting will close on the day before the posting end date.

Job Summary

In this role, you’ll assist in coordinating and scheduling work assignments for line service personnel within a designated area to ensure timely and efficient service delivery. Act as a key point of contact for customers by managing inquiries and providing support. Help maintain smooth operational flow by adhering to scheduling policies and supporting outage management as needed.

Job Description

 

What You’ll Do:

• Perform duties assigned in the work scheduling process, including the assignment of jobs to line servicer personnel using management system applications.
• Develop schedules for line servicer and technician appointments.
• Communicate with customers and direct inquiries.
• Support adherence to standard work scheduling policies and procedures.
• Assist with outage management as needed.
• Provide administrative support as needed.
• Manage timekeeping responsibilities for line department personnel.

This posting represents multiple positions that offer a range of opportunities for advancement. The minimum qualifications outlined below apply to the Work Scheduling Asst, with increased requirements for the Work Scheduling Asst - Sr. level.

 

What We’re Looking For:
Education requirements and work experience are listed below:

Work Scheduling Assistant

• High school diploma or GED required.
• 3 years of post-high school experience in utilizing administrative procedures and office equipment or the equivalent, normally obtained by progression through the Work Scheduling Rep Assoc classification.
  

Work scheduling Assistant, SR

• High school diploma or GED required.
• 6 years of post-high school experience in utilizing administrative procedures and office equipment or the equivalent, normally obtained by progression through the Work Scheduling Asst classification

 

Other Must Haves:

• Must be available to work overtime, call out overtime and shift work, as required.
• Travel requirements are expected 10-25% of the time
• Ability to demonstrate the following skills and competencies: Organizational and analytic/problem solving skills, Prioritization skills, Customer Focus and Teamwork.
• Demonstrated proficiency with computers and computer programs, effective verbal and written communication skills required.
• Strong verbal and written communication skills.
• Must be available for overtime when needed.
• Occasional travel may be required. 
• Must have a valid driver’s license

Where Putting the Customer First Powers Everything We Do!

• In addition to competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
  
•  At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade:

SP20-003

Compensation Range:

$22.14 - $32.49

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.  

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.