Typical responsibilities include, but are not limited to, the following:

• Monitor e-mail for work requests and respond in a timely manner

• Accept, log, and prioritize work requests

• Complete the Request for Work form and record the request in the electronic log

• Prepare the end of shift status report

• Diagnose and troubleshoot problematic jobs

• Check workstations in the Conference Center to ensure equipment is working and that there are adequate supplies

• Handle conference room reservation requests

• Answer Computer Support hotline calls when they are not available

• Check with Distribution Center for remaining work and review the end of shift status report

• Distribute remaining work from previous shift to staff

• Check Conflicts database for active conflict requests

• Perform conflict searches during off-hours

• Monitor and resolve technical problems associated with work requests

• Check paper supply and order as necessary

• Monitor proofreading temps including a review of procedures and paperwork

• Monitor general cleanliness and appearance of the Word Processing area

• Check Word Processing equipment periodically: printers, pcs, mfps, and transcription hardware/software

• Advanced level proficiency in Word, Excel, PowerPoint, Visio and Acrobat

• Considerable knowledge of and the ability to use computers and software applications currently being used at the Firm

• Effective communication and sound judgment

• Excellent attendance and punctuality

• Demonstrated ability to organize, direct, and perform high level coordinating duties in a manner conducive to full performance and high morale

• Demonstrated ability to identify problems and develop appropriate and feasible solutions

• Ability to maintain personnel records and prepare reports and correspondence accurately and efficiently

• Excellent writing skills and the demonstrated ability to develop written reports, correspondence, and action plans

• Considerable interpersonal skills, including the ability to establish and maintain effective working relationships with others.

• Must be able to work collaboratively with lawyers and business services professionals, demonstrating strong teamwork and a positive attitude

• Flexibility in daily schedule to accommodate unexpected situations

• Excellent written and verbal communication skills

• Maintain composure and able to cope with varied situations

• Ensure confidentiality of all the Firm’s and clients documentation and information

• Minimum of 5 years of relevant work experience in a legal or financial word processing center

• High school diploma or equivalent

The expected base salary for this position ranges from $110,000 - 120,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, anticipated assignment, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. Davis Polk offers a competitive salary and comprehensive benefits package.