Job Title: FOH Lead

Job Status: Seasonal

Compensation and Benefits:

• Compensation: Proposed hiring rate of $22.00 to $24.40+, actual pay will be adjusted based on experience

• Benefits: This is a seasonal position eligible for season pass for employees/dependents and privileges at several other resorts.  Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.   

Job Summary:

To supervise everyday business operations with FOH staff, including providing leadership and guidance in the development and oversight of staff so as to accomplish service levels appropriate for the resort and to align with corporate goals and objectives.  It is important that someone who is self-motivated, enthusiastic, organized, hold this position and has good communication skills.  They must be able to use Microsoft Word, Excel, and Time Keeper. 

Essential Duties and Responsibilities:

Overseeing the day to day operations including but not limited to: accurate cash handling, proper maintenances of all restaurant equipment and repairs thereof, proper stocking levels for sales in alcohol, food and general merchandise, maintaining cleanliness and highest possible appearance of the facility, gold standards of guest service. Own the Zone.

This individual helps oversee the financial performance of the Business Unit:

• Administers the daily operational functions of cash handling, ordering, and staff scheduling.

• Fulfill Copper Mountain’s quality control standards and meet restaurant imaging guidelines.

• Assists with overall restroom cleanliness and duties when needed

Other Duties as Assigned:

• This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR-Copper, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others. 

• Functions as an ambassador of Copper Mountain, modeling and sharing the Copper “culture” with our guests and employees.  Upholds the most professional image.  Continually strives to exceed our guest’s expectations and create memories for our guests and staff.

• This position is a seasonal position and may have fluctuations in hours worked based upon overall business volumes.

Supervisory Responsibilities:

Oversee the day to day performance of all employees including: the hiring, training, scheduling, discipline, termination, performance reviews and open/close responsibilities. Maintain on the job safety for fellow employees and guests.  Coach and train the staff to establish gold service levels. Enroll inTrack training.

Meet or exceed budgeted financial targets and contributions.

Personal Attributes:

• Is honest and has the highest integrity 

• Is able to handle and manage confidential information 

• Professional appearance. Adheres to all grooming guidelines 

• Follows established policies and procedures 

• Is supportive of Core Values 

• Sets the example for others and is above reproach 

• Is comfortable to challenge established policies and procedures, but once established, is supportive of those rules. 

• Is organized in tasks. Sees projects through to the finish. Has good follow-through and makes it a habit of getting back to people on issues. 

• Can handle fast paced, potentially high-pressure environment 

• Is flexible with hours and days of work 

• Is able to work any hours of the day, any days of the week 

• Prioritizes and re-prioritizes personal time and work, to have good balance in life 

Basic Requirements:

• This person must be able to lift 50+ pounds to include boxes of product, snow removal, and the ability to stand on feet for up to eight hours.

• Must own non-slip shoes

• Must be at least 21 years old

Preferred Experience and Special Skills:

• 3+ years’ experience restaurant or retail related industry.  

• 3+ years’ management experience of a food and beverage outlet.