Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Customer Solutions Core Regions Division

The Customer Solutions Core Regions Division is committed to solving customer challenges that extend beyond purchasing machines and parts. This team, alongside dealers, will engage more closely with customers, to create, customize and adapt solutions to meet their needs by leveraging the extensive range of offerings available today across products and services, digital and technology, rental and used, and financing. The division will be regionally on the unique needs of customers in core regions, focused on Americas North, Europe, Japan, Australia, and New Zealand.

We have an exciting opportunity for a Wear and Undercarriage Sales Consultant to join our team within the Customer Solutions Core Region (CSCR) division. This position supports and drives achievement of the business plan for the assigned aftermarket business in Europe by monitoring the business, understanding customer requirements and challenges and generating recommendations and solutions that contribute to both the short-term and long-term customer success.

What You Will Do

• Consulting with the Sales Teams, District Teams and Dealers in developing and implementing customer solutions designed to maximize value.
• Designing correct business plan shortfalls and capitalizing on identified incremental sales opportunities
• Developing new prospects, identifying customers and finding opportunity to introduce Aftermarket services in close partnership with the Industry / Products Sales Support Consultants.
• Work with key partners in the successful execution of Service Commitment and key projects in the region

What You Have

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.A

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.

Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Business Development: Knowledge of business development tools, techniques and approaches; ability to explore and develop potential areas of business growth for the organization.

Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

What Will Put You Ahead:

• Bachelor’s degree in mechanical engineering or a related technical discipline.
• Minimum of 3 years' experience in a similar commercial, marketing, product, technical, aftermarket, or industry-focused role.
• Experience within construction equipment, mining, heavy machinery, wear parts, aftermarket parts, GET, or undercarriage solutions.
• Experience working with dealer networks and customer-facing commercial teams.
• Knowledge of wear applications, maintenance practices, and customer productivity solutions.
• This position requires working onsite five days a week.

Additional Information:

• This role requires 50% business travel within assigned territory
• This position is advertised in multiple countries to attract the best-fit candidate.

• Visa sponsorship is NOT available for this position
• A valid Swiss work permit or Swiss or EU-25/EFTA citizenship is required for this position.
• Swiss residency is required for this position

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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