POSITION SUMMARY:

The Waiter is responsible for providing service assistance in an assigned area to ensure the highest level of food and beverage service and guest relations in accordance with City of Dreams Mediterranean vision, values and objectives.

PRIMARY RESPONSIBILITIES:

• Works in an assigned Outlet, ensuring all F&B Standard Operating Procedures are followed
• Assists in cashier, bartender, host or steward tasks if requested by the Outlet Supervisor
• Anticipates guests need and strives to exceed their expectations by following guidelines given by Management
• Recognizes regular customers, welcomes, smiles and maintains visual contact with every guest
• Ensures that all products and services are delivered accurately and in a timely manner
• Performs tasks to ensure readiness of the Outlet
• Follows opening and closing procedures, by keeping the outlet clean and organized both at the front as well as the heart of the house
• Prepares working stations and ensures all equipment is organized, clean and in well condition
• Exhibits a thorough understanding of all related services and products and the ability to recommend and upsell alternatives when appropriate

• Holds a thorough knowledge of the casino and hotel layout in order to ensure that guest queries can be answered or referred promptly

• Ensures high standards of personal presentation and grooming
• Attends training sessions and meetings as and when required
• Adheres to all Company policies and procedures
• Reports accidents, injuries and unsafe work conditions to supervisors
• Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements
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KEY PERFORMANCE INDICATORS:

• Positive Customer feedback
• Good knowledge of products and services
• Continuous progress of Technical skills

QUALIFICATIONS:

Experience

• Minimum 1 year of working experience in a similar role in the Hotel Industry

Education

• High School diploma
• Qualifications related to the Hospitality Industry is an advantage

Skills

• Excellent interpersonal and customer service skills
• Possesses strong organizational and time management skills
• Excellent command of English, Greek and other languages highly regarded
• Attention to detail

   PERSONAL COMPETENCIES:

• Achieves agreed objectives and accepts accountability for results

• Displays a high commitment to delivering results
• Communicates effectively
• Displays the highest level of integrity
• Ability to maintain discretion
• Self-motivated
• Approachable