About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Role Objective

• Drive project delivery, change implementation and lifecycle management for messaging and M365 platforms.
• Lead the operation, maintenance and continuous improvement of Microsoft 365 workloads and enterprise messaging infrastructure in a large-scale environment

Oversee core platforms including:

• Microsoft Exchange (On-Premise, Hybrid and Online)
• Messaging gateway appliances
• Archival and journaling systems
• Microsoft 365 workplace services
• Mobility messaging solutions (BlackBerry Mobility, Intune, MDM/MAM)
• Be accountable for service stability, availability and performance across workplace and messaging platforms
• Act as the technical lead and escalation point for complex issues, major incidents and service recovery activities
• Continuously improve operational processes and standard operating procedures (SOPs) to enhance efficiency and effectiveness
• Provide technical leadership and guidance to engineering teams and stakeholders
• Support production operations, controlled changes and service recovery, including occasional weekend or shift work

Job Requirements

• Minimum 7 to 10 years of IT experience with strong exposure to Microsoft 365 and enterprise messaging platforms

Strong knowledge and understanding of :

• Microsoft 365 workplace services
• Email routing and SMTP architecture
• End-to-end messaging flow across on-premise, hybrid and cloud environments
• Exchange high availability configurations including Database Availability Groups
• Proficiency in PowerShell scripting for automation and operational support
• Archiving and email policy management
• Microsoft operating systems, virtualisation platforms, Active Directory, LDAP, ADFS
• Monitoring tools, storage platforms and backup solutions

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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