Shift:

Volunteer Services Program Manager

Lead a volunteer program that makes a meaningful difference in the experience of our patients, families, colleagues, and community. Nebraska Medicine is seeking a Volunteer Services Program Manager to strategically lead and continuously strengthen our organization-wide volunteer program. In this role, you’ll own the volunteer experience from recruitment and onboarding through placement, engagement, recognition, compliance, and performance measurement while partnering with clinical, operational, academic, and community leaders to identify where volunteers can make the greatest impact. If you’re a relationship builder and strategic program leader who can turn ideas into sustainable programs, influence across an organization, and create an exceptional experience for both volunteers and those they serve, this is an opportunity to make a visible difference across Nebraska Medicine.

Details:  Volunteer Services Program Manager

• Candidate must live in Nebraska or Iowa
• This position is fully on campus
• Preferred consideration will be given to applicants with previous healthcare experience
• Resume REQUIRED for consideration

Why Work at Nebraska Medicine?

• Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
• Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
• Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.
• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Enjoy support for your personal growth within the organization, from those just starting their healthcare careers to those who are years down the path.

Be part of something extraordinary at Nebraska Medicine!

The Volunteer Services Program Manager will be responsible for the strategic planning, development, administration, and continuous improvement of the organization’s volunteer services program. This role advances the patient, family, colleague, and community experience by designing and sustaining a volunteer program that aligns volunteer talent with organizational priorities, operational needs, safety standards, and service excellence expectations. Serves as the primary program owner for volunteer recruitment, onboarding, placement, engagement, compliance, recognition, and performance measurement. Partners with clinical, operational, academic, and community stakeholders to identify high-value volunteer opportunities, strengthen the volunteer pipeline, improve program infrastructure, and ensure volunteers are appropriately prepared and supported. Provides program leadership, direction, consultation, and accountability for the volunteer workforce and the departments supported by Volunteer Services.

Required Qualifications: Volunteer Services Program Manager

• Bachelor’s degree in healthcare administration, human resources, business administration, public relations, communications, nonprofit management, organizational development, social sciences, or related field required.
• Minimum of five years of progressively responsible experience in volunteer services, program management, healthcare operations, human resources, community engagement, nonprofit administration, or related field required.
• Experience developing, implementing, or managing programs, processes, workflows, or service models required.
• Experience recruiting, screening, interviewing, onboarding, or placing volunteers, employees, students, or community participants required.
• Demonstrated ability to build partnerships and influence stakeholders across departments without direct authority required.
• Demonstrated knowledge of program operations, data tracking, process improvement, service recovery, and customer or patient experience principles required.
• Strong verbal, written, presentation, facilitation, and relationship-building skills required.
• Ability to manage multiple priorities, organize complex work, solve problems independently, and exercise sound judgment required.
• Proficiency with Microsoft Office products and ability to learn volunteer management, scheduling, reporting, and documentation systems required.

Preferred Qualifications: Volunteer Services Program Manager

• Master’s degree in healthcare administration, business administration, public administration, nonprofit management, organizational leadership, human resources, or related field preferred.
• Experience managing volunteer services in a healthcare, academic medical center, nonprofit, community, or complex service environment preferred.
• Experience with volunteer management software, scheduling platforms, applicant tracking tools, or HR information systems preferred.
• Experience developing community, academic, student, or workforce pipeline partnerships preferred.
• Experience with Joint Commission, CMS, OSHA, HIPAA, infection prevention, or other healthcare regulatory requirements preferred.
• Certification in volunteer administration, healthcare volunteer management, project management, change management, or related field preferred.