Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Coordinates vendor-sourced energy, title, and related work from order placement through completion. This role manages quotes, follow-up, subsequent updates, and date downs; keeps internal partners informed of file status; and works with vendors, agents, production staff, sales representatives, and management to meet deadlines and improve quality.

What You’ll Do

• Place and track orders for energy vendor work, obtain and compare quotes as needed, and confirm scope, timing, and delivery expectations with vendors.
• Coordinate title work with agents and place requests for subsequent updates and date downs with the original vendors when required.
• Maintain timely, professional communication with vendors; follow up on open items, hold vendors to agreed deadlines, and document commitments and responses.
• Monitor file milestones and status, identify delays or missing information, and escalate promptly when a vendor or agent is at risk of missing a deadline.
• Communicate file status, risks, and changes to internal operations staff and the sales representative so that stakeholders have clear, current information.
• Coordinate with the internal production team on quality concerns, track review status, and corrective updates, and ensure issues are routed to the appropriate owner.
• Review recurring quality issues and results with management; support larger initiatives to improve production processes, and track actions and outcomes.
• Maintain accurate order, quote, deadline, escalation, and quality records in applicable systems; follow company and department policies, including compliance and information security requirements.

What You’ll Bring

• 1+ years of related experience in vendor coordination, order processing, title or energy services, operations, customer service, or deadline-driven administrative work.
• Strong organization and follow-through, with the ability to track multiple files, deadlines, dependencies, and open questions.
• Clear written and verbal communication, sound interpersonal skills, and confidence in following up with vendors and escalating concerns professionally.
• Problem-solving skills and attention to detail when reviewing quotes, order requirements, file status, and quality feedback.
• Proficiency with Microsoft Office and the ability to learn order-management, production, and tracking systems.
• Ability to work under pressure, adapt to changing schedules, and collaborate across vendor, agent, operations, production, and sales teams.

Pay Range: $13.37 - $17.84 Hourly, Remote

 

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

 

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.