Essential Job Functions/Responsibilities:

• Responsible for the collection of accounts assigned by department management, including member negative share balances, MasterCard accounts, mortgage and home equity accounts, consumer and small balance commercial loan accounts. 

• Responsible for the accurate maintenance of records that may be used in the collection of accounts 

• Acquire and preserve knowledge of state and federal laws as they pertain to Bankruptcy and Collection 

• Knowledgeable with the regulations surrounding the right of offset and freezing funds with regards SSI, SSD and Pension. 

• Retain state and federal laws with regard to repossessions 

• Well Informed with the Fair Credit Reporting Act and the CFPB as they pertain to collections 

• Maintain a business relationship with outside collection attorneys, repossession agents, and other collection-related vendors to ensure accurate and timely service 

• Responsible keeping the repossession spreadsheet accurate and up to date 

• Accountable for assigning repossession out to our vendor using the repossession software 

• Responsible for providing accurate costs and fees associated with repossessions 

• Send repossession inventory to be inspected and detailed and or transported 

• Prepares Right to Redeem letters, Public Sale letters, and Deficiency balance letters 

• Processes all sales proceeds and distributes them to the proper locations (i.e. Collection Expense GL, Repossession GL, Bankruptcy GL and member loan) 

• Contacts creditors to obtain lien releases 

• Applies all payments received from Lee & Mason 

• Processes all service requests received for the department 

• Review accounts for charge off after sale proceeds have been processed. 

• Other duties as needed 

Minimum Job Qualifications: