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Job Description:

Job Duck is seeking a versatile and dependable Medical Records and Client Communication Case Manager II to support a growing legal team. In this role, you will help maintain accurate case information, coordinate medical documentation, communicate with clients, and provide day-to-day administrative support to the firm’s staff. The position is ideal for someone who writes confidently in English, enjoys learning new processes, and can manage varied responsibilities with care and professionalism. As your knowledge develops, you will gradually take on more advanced case management duties, including lien coordination, medical summaries, and demand package preparation. A collaborative, adaptable, and approachable professional will thrive in this role.

• Monthly Compensation Range: From 1,220 to 1,320 USD

Responsibilities include, but are not limited to:

• Organize key medical and case documents

• Maintain accurate and accessible case documentation in Filevine

• Help identify and manage liens as training progresses

• Handle incoming calls during assigned phone coverage periods

• Use RingCentral and Zoom for client communication, internal collaboration, and virtual meetings

• Take on additional administrative and case management responsibilities based on the legal team’s needs

• Respond to clients professionally through email and SMS

• Request and monitor medical bills and outstanding balances

• Prepare medical chronologies and summaries with approved artificial intelligence assistance

• Support the drafting of legal documents as experience and training progress

• Support attorneys, paralegals, and other legal staff with day-to-day case management and administrative needs

• Request, collect, organize, and manage medical records

• Follow up with medical providers and other relevant parties regarding requested documentation

• Assist with the preparation of demand packages

Requirements:

• 1-2 years of experience working as a case manager or legal assistant

• Personal Injury experience required

• Filevine experience preferred

• Excellent written and verbal English communication skills

• Strong professional writing skills for client correspondence and legal support

• Ability to communicate professionally with clients through email, SMS, and phone

• Strong organizational and document management skills

• Ability to manage medical records, bills, balances, and related case information accurately

• Capacity to learn personal injury case management processes through gradual training

• Adaptability and willingness to manage several areas of responsibility

• Collaborative and easy-to-work-with approach

• Friendly, professional, and service-oriented communication style

• Strong attention to detail when reviewing documents and maintaining case information

• Ability to prioritize responsibilities in a lower-volume legal environment

• Dependability when supporting attorneys, paralegals, and other staff members

• Comfort using case management and communication technology

• Filevine experience preferred

• Location and timezone: Remote, Eastern Standard Time (EST)

• Working Hours: Monday to Friday

• Expected call volume: Moderate (6-15 calls per day)

• Software and Tools Required:

- CRM: FileVine

- VOIP: RingCentral

- Email/Calendar: Zoom

Work Shift:

Languages:

Ready to dive in? Apply now and make sure to follow all the instructions! 

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.