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The RN Manager of Care Management assumes responsibility for general administration of the Case/Care Management department on a day-to-day basis to ensure quality care, consistency and continuous departmental improvement. Manages day to day tasks related to utilization review, case management and the coordination of responsibilities of direct reports.

Participates in the implementation, coordination of approved mechanisms to identify problems/opportunities to improve and foster resolutions to maximize the quality of care rendered to patients.

GENERAL DUTIES

Assumes responsibility for general administration of the Care Management Department on a day-to-day basis to ensure quality care, consistency and continuous departmental improvement:

• Assists in supervision of staff responsible for care management.
• Assists with employee orientation and performance appraisals.
• Assists in the review and revision of departmental policies and procedures.
• Monitors departmental compliance with HIPPAA.
• Represents the department at hospital and medical staff committees as assigned.

Assists in the coordination and evaluation of case management process:

• Works and collaborates with other departments to resolve outstanding claims.
• Monitors utilization review process to ensure effectiveness of the program.
• Assigns reviews to case managers.
• Assists with denials and appeals.
• Monitors, maintains department calendar and vacation/time off requests.
• Monitors case management work queues.

Assists with ensuring compliance with regulatory standards:

• Assists in facilitating compliance with regulatory standards (TJC, CMS).
• Keeps abreast of regulatory agency standards and assures that the hospital is in compliance with current regulations concerning case management.

Serves as the primary contact for staff of concerned/revenue cycle department:

• Serves as the entry point for all cases referred by any department, work queues and other venues for case referral.
• Conducts research and responds on all referred cases.

EXPERIENCE QUALIFICATIONS

3 years case management/management required.

Supervisory experience preferred.

LICENSES AND CERTIFICATIONS

Registered Nursing License (RN) - Louisiana State Board of Nursing required.

Certified Case Manager preferred.

WORK SHIFT:

LCMC Health is a community. 

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary

Your extras

• Deliver healthcare with heart. 
• Give people a reason to smile. 
• Put a little love in your work. 
• Be honest and real, but with compassion.  
• Bring some lagniappe into everything you do. 
• Forget one-size-fits-all, think one-of-a-kind care. 
• See opportunities, not problems – it’s all about perspective. 
• Cheerlead ideas, differences, and each other. 
• Love what makes you, you - because we do

You are welcome here. 

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities.  LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference. 

1.    To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 

2.    To ensure quality care and service, we may use information on your application to verify your previous employment and background.  

3.    To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 

4.    To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.