Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Shift:

Address:

City:

State:

Postal Code:

Job Description:

• Answers telephones and intercom professionally, taking and relaying messages accurately and promptly.

• Assembles complete medical records for each patient.

• Provides printed verification of physician consults, including time, date, and personal information.

• Acts as a communication liaison for patients, families, and the interdisciplinary healthcare team.

• Greets visitors and answers telephones with a positive attitude while maintaining security and confidentiality for patients.

• Clarifies unclear orders with the RN/LPN.

• Ensures accurate patient location within the computer and promptly removes patients upon discharge.

• Monitors PALS list and notifies the primary nurse of new orders and pending results every 30 minutes.

• Serves as a resource for medical and nursing staff regarding the order entry process and may initiate Quality Measure Consoles as needed.

• Maintains a neat and tidy work area.

• Conducts customer service rounds, responding to patient requests within the scope of practice, such as providing ice, blankets, pillows, and adjusting room temperature.

• Initiates work orders and manages unit equipment, including allocation, distribution, and reconciliation.

• Assists with new patient room setup and orientation, and helps licensed staff with minor transport needs.

• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Computer proficiency required, with strong proficiency in Microsoft Office software (Outlook, Word, Excel) and basic computer knowledge [Required]

• Medical terminology knowledge preferred, familiarity with medical terminology and computerized order entry [Required]

• Excellent interpersonal, communication (both verbal and written in English), and customer service skills [Required]

• Effective organizational, problem-solving skills, and the ability to follow directions and take instruction [Required]

• Ability to communicate effectively to all served, including face-to-face and through various communication devices [Required]

• Demonstrates accurate typing skills and the ability to multitask, meet deadlines, and work well in high volume/stressful environments [Required]

• Proficient knowledge of general office and communication equipment, including safe and efficient use of telephones, copier/fax machines, and computers [Required]

• Discretion and the ability to maintain confidentiality [Required]

• Flexibility and the ability to prioritize tasks effectively [Required]

• Demonstrates recognition of emergency codes, infection control, life safety, fire plan, age-specific considerations, and implements measures to meet these needs [Required]

• Understands the electronic medical record and proficiently uses it for retrieval of patient information under confidentiality guidelines [Required]

• Experience working in a hospital or medical center setting [Preferred]

• Additional languages [Preferred]

Education:

• High School Grad or Equiv [Required]

• Technical/Vocational School [Preferred]

Field of Study:

• N/A

Work Experience:

• 1+ year clerical or hospital experience preferably in a clinic or hospital setting [Preferred]

Additional Information:

• N/A

Licenses and Certifications:

• Basic Life Support - CPR Cert (BLS) [Preferred]

Physical Requirements: (Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.