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GENERAL FUNCTION: Supports the Regional Trust Real Estate Manager in every aspect of servicing the client base to ensure greater client satisfaction, retention and compliance with all policies and procedures governing fiduciary relationships. Works extensively with trust system.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assists with preparation of Regulation 9 real estate reviews.
• Assists with obtaining title insurance and appraisals.
• Participates on client sales and service calls as needed.
• Frequent interaction with other areas of Trust and the Bank.
• Provides back-up support with client communication and problem solving.
• Fosters positive professional and customer relationships.
• Ensures smooth transition as client moves among service models.
• Works with Administrative Service Group (ASG) to process real estate related bills.
• Provides necessary maintenance/interfaces for trust and real estate accounting systems.
• Pro-active with a sense of urgency for client services and completion of projects/tasks.
• Works with multiple managers with need to balance priority.
• Assists with property inspections and with meeting third-party vendors in outside locations.
• Learns basic knowledge of Real Estate and Fiduciary Law.
• Provides oversight for a geographically dispersed and diverse portfolio of 130+ residential, commercial farmland and vacant land properties.

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE & SKILLS REQUIRED:

• High School or GED equivalent required.
• Associate Degree preferred.
• Trust Real Estate Administrator or related experience preferred.
• Proficient with Microsoft Excel and Word.
• Strong technical skills in order to provide system administration and support.
• Detail oriented and good problem solving skills.
• Deep consideration for success of team members and support for the mission of the organization.
• Understanding of company policies, procedures and operations.
• Effective customer relations.

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. 

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting.  Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third.  Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.