Job Description:

TTI Power Equipment will be hosting an Onsite Job Fair on Thursday, November 12th!

We are currently hiring Customer Support Associates to work in our Customer Experience Department.

Please submit your application prior to the career fair to speed up the process.

We will be doing interviews while you are onsite at the event.

Location:

100 Innovation Way, Anderson, SC 29621

When:

Thursday, November 12th (10am - 2pm)

Please see the following job description for the positions we are hiring for.

TTI Power Equipment has openings in its Anderson, SC office for Customer Support Associate on 1st shift. We offer competitive wages and a comprehensive benefits package -- tuition assistance, 401(k), medical/dental/vision coverage, vacation, and holidays.

Shift Hours: 

1st Shift: Monday – Friday, 9:00 am – 6:00 pm

Pay:

Starting at $16.00/hr

REQUIREMENTS:

• High School Education or equivalent.
• Minimum one year, TTI customer service, call center, or closely related field with in-bound call experience.
• Strong written and verbal skills.
• Ability to communicate well with callers using a clear understanding voice.
• Ability to professionally handle irate callers and high stress situations.
• Excellent phone skills.
• Ability to satisfy consumers and end users with minimal request for management intervention.
• Proficient with Microsoft Word and Excel, Access would be a plus.
• Weekend work required.

RESPONSIBILITIES:

• Respond accurately to consumer, service center & distributor calls regarding the company's policies and procedures.
• Verify and authorize warranty coverage for all callers.
• Provide helpful direction to callers dealing with warranty & non-warranty service.
• Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
• Provide callers with location to purchase parts & receive repair service.
• Work with internal customers on warranty claims, stock issues, lost or damaged freight.
• Enter orders, provide pricing and stock availability and status of order to all customers.
• Other duties as assigned.