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Job Description:

Job Summary

This position supports the Payment Strategy Office (PSO) through financial analysis, reporting, payment operations, and project support activities. The intern assists with cost planning, reporting, customer outreach initiatives, and operational processes while gaining exposure to payment systems, financial operations, and business transformation efforts.

The role works closely with finance, accounting, business, and technology teams to support ongoing projects, process improvements, and day-to-day operations. The position also assists with gathering and analyzing data, preparing reports, monitoring operational performance, and supporting strategic payment initiatives.

Financial Analysis & Reporting

• Produce and analyze recurring reports that compare actual results to forecasts, budgets, and business objectives.
• Assist with financial analysis, trend identification, and reporting to support management decision-making.
• Help identify opportunities to improve reporting processes, data quality, and automation.

Payment Operations & Controls

• Support payment operations activities, including supplier onboarding, payment inquiries, exception research, and operational reporting.
• Assist with reconciliations, audit documentation, and control activities to ensure compliance with established procedures.
• Help monitor operational performance metrics, service levels, and key performance indicators.
• Support user access reviews, system administration activities, and documentation maintenance.

Project & Business Support

• Assist project teams with data gathering, meeting coordination, documentation, and status tracking.
• Support business process analysis, workflow documentation, and process improvement initiatives.
• Participate in testing activities, issue tracking, and project implementation support.
• Assist with special projects and strategic initiatives as assigned.

Customer Outreach & Strategic Initiatives

• Support customer outreach programs related to claims payment initiatives and digital payment adoption efforts.
• Assist with tracking outreach results, monitoring progress, and preparing status updates for stakeholders.
• Help coordinate communications with internal teams and external partners.
• Provide support for other Payment Strategy Office initiatives and transformation programs.

User Provisioning

• Assist with user provisioning, access requests, account maintenance, and troubleshooting activities for payment and business systems.
• Assist with user audits, compliance reviews, and Know Your Customer (KYC) documentation and validation activities.
• Help investigate operational issues, reporting variances, and system-related inquiries.

Qualifications

• Pursuing a Bachelor's Degree in Finance, Accounting, Business Administration, Information Systems, Computer Information Systems, or a related field.
• Strong analytical, organizational, and problem-solving skills.
• Proficiency in Microsoft Excel, PowerPoint, and other Microsoft Office applications.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks, meet deadlines, and work effectively in a team-oriented environment.
• Interest in financial operations, payment systems, business analysis, reporting, or project management.

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.